Hanadi Eid, Director of Dubai Customer Happiness Department, revealed that the call center received about 103 thousand and 860 calls during the period of work stoppage in most sectors due to the pandemic of the Corona virus emerging "Covid-19", which runs from March to June 2020, on the official numbers of the center Connection.
She emphasized that the center is one of the main channels that the department has allocated to communicate with its clients, individuals, partners and society, through a qualified and trained work team to deal with all incoming calls and inquiries.
She indicated in a statement yesterday that there is a significant increase in the number of incoming calls to the center during this period of 2020 compared to the same period in 2019, an increase of 180%, due to the impact of the pandemic, the announcement of the national sterilization program, and the general closure of most services in the state, except for the vital sectors .
She added that the call center received by e-mail about 27,395 emails, an increase of 200% in the number of incoming messages compared to the same period in 2019.
And on the most prominent inquiries received by the Dubai Economy through the call center during the pandemic period, Eid mentioned that most of them were about the conditions of the closure, the resumption of activity for the facilities, as well as the facilities provided by the state to the business community.
Eid confirmed that Dubai's economy continues all its efforts to serve its customers, in line with the aspirations of the Dubai government in achieving its strategic goals and leadership directions.
Closing conditions, resumption of activity and business community facilities topped Dubai's inquiries .