Dubai Customs Department reported in the latest statistics of the Customs Insurance Clearing and Clearance Department that 452.3 thousand claims, amounting to 3.2 billion dirhams, were completed during the first half of 2020, and the innovative "smart reinsurance system" platform enables the submission of claims 24 hours a day, seven days a week, which saves the time and effort of the customer It reduces the cost to it.
The Director of Customs Insurance and Clearing at Dubai Customs, Mohammed Al Hashemi, said that despite the repercussions of the new Corona virus, the Customs and Clearing Administration recorded a strong performance during the first half of this year, thanks to advanced technology, automation of procedures, and artificial intelligence technologies that invested In it the circuit.
He explained that the smart reinsurance system is the first of its kind in the world, and it is a technologically advanced innovation that can deal with about two million requests per year, at an average of more than 5,000 requests per day, which led to achieving many benefits for customers and the department alike, noting that customs Dubai is the first customs department at the level of the Gulf Cooperation Council states to provide a service to recover insurance fees online.
He added: "The process of closing insurance reimbursement requests, which takes two working days, contributes to providing liquidity to companies and attracting more new investments in the state." He pointed out that the improvements that have been made to the platform of smart reinsurance system contributed to the reinsurance and guarantees of customers quickly and accurately. Transparency, the system also supports many functional capabilities, including the submission of claims 24 hours a day, seven days, a central unit for handling claims, automatic verification of claims during submission, follow-up of the status of the submission of documents, facilities for requesting an extension of the validity time of exports, and facilities for following up on the status of claims.
According to Dubai Customs, the value of insurance recovered for the first half of this year amounted to 2.44 billion dirhams.