Traders said that their banks had informed Etihad Credit Bureau that they were late in paying their dues and put a "Right off", and upon payment, settlement or obtaining a court ruling, these banks did not update the data to show that these arrears were closed, which Causing them from borrowing from any other bank despite their right to do so.

They demanded the central bank to intervene and compel the banks to update the data of the dealers, who made the payment or settlement and not to leave the Right Off, which states that they continue to falter and reduce their credit rating.

In addition, two bankers said that putting the Right of the customer on and leaving it without updating is a common problem that deprives many of the customers of borrowing due to the lack of modernization or the old bank employees ’intransigence towards the customer for any reason, stressing that the banks’ treatment differs towards the presence of the Right of »The customer, but the majority of banks refuse the transaction if the bank does not update, noting that the Union Credit Information Company receives the information from the banks and provides them to know the credit dealer's position and does not interfere with any amendment or update except based on what it receives from the banks themselves.

Payment defaulted

In detail, the customer (A.A.) said that he had defaulted on the payment of a credit card and had agreed with the bank to make a settlement that includes paying 17 thousand and 500 dirhams in one payment, provided that the card is closed and the payment is already made, but the bank has put a "off of" in its credit report. He did not update, and for a whole year he was unable to take any funds even from the bank where he is paying his salary, demanding the central bank to intervene and compel the banks to update the data of the dealers who paid and raised the Right of the Company, which remains for a long time visible with the Union Credit Bureau and lowers Scoring number.

It is noteworthy that "Right off" is a banking term that appears in the customer's credit report when it is late in paying its installments for three consecutive months or six intermittent months, which reflects its financial failure and leads to reducing its credit rating number to a rate of (300) according to which banks refuse to grant all funds For the customer, it requires the bank that set it to raise it, update the customer’s details and transfer it to the state of closure, if the customer’s debt is settled or he gets a court ruling in his favor.

Court ruling

For its part, the customer (A.M.) said that she took a court ruling that the bank was not entitled to claims of credit card balance and the bank provided during the course of the lawsuit a document to the court in which he said that he does not demand any amounts from it, yet the Right Off put the entire value of the card in its credit report By forbidding it to take any funds from other banks for about a year and a half, asking the central bank to intervene to stop such practices from banks and obliging them to update the data of dealers who settled their debts or obtain a court ruling in their favor.

In the same context, the customer (A.A.) said that his salary is 80 thousand dirhams and he only paid two installments of 5,000 dirhams for a residential loan so the bank put the Right of his name for 24 months, which prohibited borrowing from all banks, confirming that there is Urgent importance to the intervention of the central bank to prevent banks from harming the customer simply because of a dispute with the employee or a verbal argument or other.

Credit report

In banking, the banking expert, Ahmed Nasser, said, "The banks deal with the presence of the Right of Credit in the credit report of the customer as a default in payment and therefore risk management reserves to refuse to deal mostly with the exception of only two banks that give and tolerate this matter," stressing that the banks differ in The required period for the passage of the Right of presence on the customer, but the maximum period is two years after the payment and the conversion of the Right of the company to close.

And that updating this situation is related to the information that the bank sends to Union Credit Information Company, as the latter does not interfere in any updates, stressing that this is a common problem among the dealers and requires a unified solution that banks deal with to mitigate the dealers.

For his part, the banking expert, Mohamed Ghazi, said, "The settlement of a customer or obtaining a court ruling, it is assumed that his data will be updated with the Union Credit Information Company, but some banks do not do this update," noting that each bank deals according to its policy. In this matter, there are no binding rules for all banks, despite the presence of a large number of dealers facing the Right of the problem even after the settlement of their obligations and their regularity in paying their obligations.

Traders called on the central bank to intervene and compel the banks to update their data.

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