Online service for clothes and cosmetics New Corona received fewer customers at June 14th, 06:04
There is a growing trend among clothing and cosmetics sales companies where the number of customers visiting stores continues to decline due to the impact of the new coronavirus.
At an apparel company with 1,300 stores in Japan and overseas, the staff of the store are working online to serve customers using the live distribution function of SNS.
The staff proposes recommended coordination and answers questions from customers in real time.
A spokeswoman for Adastria said, “We are pleased to hear from customers all over the country what they are saying, what they actually bought, and real-time reports.”
TSI Holdings, a major apparel company, is a group of cosmetics sales companies, and we have started a service using an app that allows store sales staff to serve customers online in real time.
Users who browse the mail-order site can freely ask questions to the sales staff at the store, and can also learn how to use cosmetics through videos taken by the sales staff.
The company plans to introduce a similar service for apparel in the future, and with the spread of new coronavirus infection, there is a growing trend to strengthen customer service online.