Xinhua, Ganzhou, June 12 (Reporter Wang Jian) On the 11th, the Hakka girl He Lina of Xunwu County, Jiangxi Province, was intensively learning customer service expertise and accessing a live consumer hotline for live drills. She didn't expect that one day she would become an e-commerce eco customer service second. Not only can she work at the door of her home, she can also get a salary of more than twice the local income level.
In May this year, Alibaba Group's customer experience business group's first domestic "customer service county" landed in a remote small county at the junction of the three provinces of Jiangxi, Fujian and Guangdong-Xunwu County. County head Yang Yongfei is particularly excited. He hopes to make Xunwu the "first county for customer service".
"Can take care of parents, children will not become left-behind children"
Alibaba's first "customer service county" in China was launched, and Yang Yongfei, county head of Xunwu County, Jiangxi Province, hopes to promote the Xunwu e-commerce ecosystem. Photo courtesy of Xunwu County
Speaking of returning home, He Lina said: "I'm afraid that the child will want to be raised and not to be kissed. I can take care of my parents at the door, and the child will not become a left-behind child." Work that can both make money to support the family, take care of children, and realize self-worth.
I never thought that the dream job really came to my doorstep. In mid-May, Xunwu County released the ecological customer service recruitment training on the government's official website, and passed the customer experience center in government-enterprise cooperation after passing. He Lina signed up with excitement, "After the regularization, the salary I get is twice the income of our side!"
Hakka people seem to have an inherent advantage of being a customer service. "Most of us in Xunwu are Hakkas. Hakkas never worry about embarrassing chats. I am a typical example." In the past few days of training, "after 95" He Lina and classmates in Xunwu class quickly joined together. The well-educated "Bao Ma" trainees like her accounted for more than 70% of the Xunwu class.
The number of interviews is full, and the degree of college graduates or above exceeds 90%
Under the guidance of instructors, the vast majority of students can provide solutions that satisfy consumers. Photo courtesy of Xunwu County
Statistics show that in 2019, the annual disposable income of Xunwu towns is 28,493 yuan, and the annual disposable income of rural residents is 11,872 yuan. It was learned that the "customer service county" landed in their hometown, and the customer service treatment far exceeded the local average. Young people in Xunwu had word of mouth. Some people rushed back to Xunwu from work places such as Shenzhen.
"Hundreds of interviews are full within a few days. Among the students who passed the first interview, more than 90% of the college graduates and above have an academic level superior to the average talent structure of the domestic customer service industry." Alibaba service resource expert Lin Zhenhua introduced.
What excites the Xunwu class of students is that during their 42-day training, Ali sent professional training instructors to hand in customer service expertise and corporate culture.
He Lina finally said goodbye to her identity as a housewife. "In the future, you can both make money to support your family and bring your baby, flowers, credit cards!" In the tide of customer service county, "He Lina" pursued not only a job, but The realization of self-worth.
In the classroom of the Xunwu class, there were young people running from dozens of kilometers away to ask for rubbing classes. For the sake of data security, the vocational school teacher Chen Jianchun was responsible for stopping them. Someone keeps asking “when will the second phase of registration be opened, and other parts of Jiangxi will not do it.”
Xunwu customer service county model will be replicated in Chongqing, Henan and Zhejiang
Yang Yongfei, County Mayor of Xunwu County, pointed out that "building a nationally renowned customer service industry center in Xunwu" is conducive to enabling home-turned youths to find jobs locally and become new farmers with digital capabilities, which is expected to drive Xunwu agricultural products up; and It is helpful to promote the solution of "993861" and other social problems.
"This is a starting point. We will replicate the Xunwu customer service county model in many provinces such as Jiangxi, Chongqing, Henan, and Zhejiang. In the future, we will cultivate 300,000 Arioujun ecological talents in three years." Alibaba Group Customer Experience Business Group Resources Wang Lei, director of operations management, said. (Finish)