Fengchao extended free storage time for more than half of consumers still want couriers to deliver goods
Sino-Singapore Online, June 1 (Reporter Yin Liqin) Recently, the "Consumer New Media Alliance" composed of the official new media of the Consumer Protection Committee of the country ’s Consumer Association revealed the results of the "Intelligent Express Cabinet Delivery Service Willingness Survey", which reached Among the 10,000 valid samples, more than half of consumers said that "I can't take the lead in my courier delivery", because they have all been rejected by the courier for "home delivery". Fengchao ’s late storage charge caused controversy. Although Fengchao extended the free storage period from 12 hours to 18 hours, it did not solve the problem of express delivery “last 100 meters” because consumers not only Reasonable free storage time is required, and the courier can choose the correct way of dispatching according to consumer requirements.
According to the Consumer New Media Alliance, the purpose of this survey is to understand consumers' attitudes toward express cabinet charges and the express delivery status of various express companies. A total of 38,550 valid questionnaires were recovered from the survey. Most of the respondents were office workers in economically developed provinces and cities such as Shanghai, Jiangsu, Zhejiang, and Guangdong, and most of them were white-collar workers living alone. Judging from the results, 67.6% of the respondents indicated that the number of online purchases exceeds 5 times per month.
Forty percent of the respondents said that they had a greater demand for express cabinets; 40 percent said that the demand was average; and nearly 20 percent said "no express cabinets". Nearly 90% of the survey respondents said: "Can you take out the express within free storage time" is greatly affected by the delivery time. It can be seen that Fengchao extended the 12-hour free storage time to 18 hours, which can alleviate consumer dissatisfaction to a certain extent. The survey also found that many consumers believe that Fengchao's collection of delayed storage fees also exposed the lack of courier services.
40.98% of the respondents said: "In the impression, no courier company called for advice during dispatch". 59.02% of the consumers who have received the courier's request for delivery have listed the courier companies that actively communicate with the courier placement point. Among them, SF Express is the most frequently mentioned.
The Consumer New Media Alliance pointed out that the express cabinet was originally set up to facilitate consumers who cannot pick up in time, but from the above survey results, the express cabinet has become a convenient courier. The act of the courier putting the express into the courier without consent not only violates the provisions of the postal law, but also violates the consumer's right to know and choose. Courier companies should actively take corresponding measures to respond to consumers' reasonable demands to improve the phenomenon of couriers delivering couriers into the cabinet without permission, and reduce the contradiction between express delivery and consumers from the source. (Finish)