Major banks to reduce expenses and personnel Digitalization of office work May 17, 5:44
Cost reduction has become an issue in the financial world due to the prolonged low interest rates. Major banks are accelerating the movement of labor-intensive administrative work by digitizing it to reduce costs and personnel.
Sumitomo Mitsui Financial Group intends to reduce office work for 8,000 people by digitizing the documents created by hand in the sales departments of individuals and corporations and replacing customer service at the counter with Internet banking is.
The company will increase the number of employees in businesses that aim to strengthen new services using IT, while reducing the number of employees of the entire group of 103,000 people by not replenishing people who will retire, etc., by 6,000 in the next three years, The idea is to reduce costs by 100 million yen.
Resona Holdigs also expects to reduce the number of employees from 31800 to 3100 over the next three years as a result of digitalization centering on bank counter operations.
Large banks, which had a large number of employees, have been working to reduce their costs over the last few years as cost reduction became an issue due to prolonged low interest rates and competition from IT companies that entered the financial field.
As the outlook for the economy becomes more uncertain due to the spread of new coronavirus infections, there is a possibility that further reductions will spread.