China News Service, May 15 (Xinhua) According to the official WeChat news of the State Post Bureau, on May 13, the State Post Bureau met with Fengchao Company and Hangzhou and Shanghai's few residential properties for disputes over the free storage period of smart express boxes The main person in charge of Nest Technology Company requested Fengchao Company to take active measures to take social responsibilities, start to study solutions, adjust and improve the charging mechanism, and respond to the reasonable demands of users.
The relevant person in charge of the State Post Bureau pointed out that smart express box delivery is one of the new formats of express terminal services that have emerged in recent years. Delivery with courier public service stations and direct delivery by courier brothers constitute the main mode of terminal services and are important for smooth microcirculation. Facilities are conducive to ensuring the safe operation of express delivery and improving service efficiency and level. Especially during the epidemic prevention and control period, its "contactless delivery" feature is generally welcomed by the majority of users. The healthy and orderly development of new formats such as smart express boxes is related to the postal and express delivery industry's "six stability" work and the implementation of the "six guarantees" task, the protection of consumers' legitimate rights and interests, and the healthy development of the new format. It must be highly Pay attention and advance in an orderly manner.
The relevant person in charge of the State Post Bureau emphasized that the "Management Measures for the Delivery Service of Smart Express Boxes" clearly stipulates that smart express box operating enterprises shall not charge users within a reasonable storage period. Although Fengchao ’s adjustment of the free storage period did not violate the prohibitive provisions of the regulations, during the adjustment process, there were problems such as low overall position, insufficient risk assessment, insufficient consultation, and improper disposal. Reflect and learn lessons.
The relevant person in charge of the State Post Bureau proposed that the most important and urgent work at the moment is to restore order of operation, protect consumer rights and interests, ensure the stability of the terminal network, and be a "pioneer" and a "pioneer" for the resumption of production in various industries. To properly resolve service disputes between a small number of communities in Hangzhou and Shanghai and Fengchao, it is necessary for all parties to focus on the overall situation, fully consider the practical difficulties and reasonable demands of all parties, go hand in hand, seek consensus, and resume normal delivery activities in the community as soon as possible. Fengchao Company should improve its position, seriously consider user demands and business development needs, and propose reasonable solutions as soon as possible. On this basis, the relevant business strategies such as the national free storage period announced on April 27 were reasonably adjusted.
The relevant person in charge of the State Post Bureau said that although the establishment and operation of smart express boxes are market behaviors, they face certain consumers and have certain public attributes. It is very important to handle the relationship between public welfare and management. The postal management department will strengthen the research on the regularity, top-level design and system construction of new business forms such as smart express boxes and public service stations, promote local governments to implement territorial responsibilities, include intelligent delivery facilities into the scope of urban and rural public infrastructure construction, and make efforts to formulate new business forms. Service specification, exploring innovative public service facility management mechanism. At the same time, the postal management department will investigate and deal with the delivery of express companies to smart express boxes and public service stations without the user's consent; urge various express companies including smart express boxes and public service station operating companies to increase investment , Strengthen management, through technological upgrades and standardized services, fully protect the user's right to know and choose to meet the growing demand for mail by the people.
The main person in charge of Fengchao Technology Co., Ltd. said that it will seriously reflect and learn lessons, effectively fulfill the corporate social responsibilities, immediately rectify the existing problems, actively cooperate with the postal management department to do related work, and seek the standard development of enterprises and the satisfaction of users. A good combination of points to achieve integrity management in accordance with the law.