Hotels in Dubai began serious work in preparation for the post-crisis of the emergence of the new Corona virus, amid wide changes expected to extend many concepts of the world of hospitality and hotels, and the transition to new concepts commensurate with the next stage, and rely entirely on digital systems, which reduces significantly Chances are the guest will have contact with any of the surfaces or doors.
According to Munther Darwish, the executive director of the "Bellachao Versace" hotel in Dubai, "The challenges experienced by the hotel sector in the world are great, in light of the huge losses incurred by this sector due to the virus," and he explained that "the current crisis is not like any previous crisis, and it cannot Compared to past challenges, the epidemic forced hotel establishments to lay off thousands of employees, and also caused the complete closure of some businesses. "He continued:" There are a lot of sad stories about Covid 19 reaching all of us. "
He added: "Nevertheless, we are in the field of hospitality, we did not stand idly by waiting for the end of the pandemic, because this is not a solution to the challenges facing us" and pointed out that the hotel started moving to move beyond this stage, "as he decided to take all measures that guarantee the safety and health of its visitors, Ensure that they do not run the risk of the virus spreading during their visit or stay. "
Darwish said, "The new experience depends on studying consumer behavior since entering the building, while promoting a culture of digital services, and focusing on" non-touch ", and continued:" All registration for entering or leaving the hotel is done electronically, using the guest's mobile phone, as well. The same phone will be used to open the door of the room, choose meals in the hotel menu, and then to pay all dues, whether in restaurants, a coffee shop, or for the account of the rooms. "Noting that all employees are trained in those procedures, while all the necessary technologies and devices have been provided So.
He stressed that sterilization procedures are carried out in a focused and daily manner, and he said: "Cleaning and sterilization procedures are no longer just an option for hospitality companies, as they have become - especially for five-star hotels - a necessity", noting that "the hotel has intensified sterilization procedures, which start with an entry moment Inmates to the gate, through sterilizing all the corridors, rooms, and corners, all the way to tables and restaurants, to assure all visitors that the hotel is clean as the hospital.