Shanghai Post Administration responds to "Fengchao Incident"
Xinhua News Agency, Shanghai, May 14 (Reporter He Xinrong, Yang Youzong) The overtime charging of Fengchao express cabinets has recently caused much discussion. In an exclusive interview with reporters, the relevant person in charge of the Shanghai Post Administration stated that in accordance with the principle of "tolerance, prudence and promotion of development", the person in charge of Fengchao's Shanghai regional operations has been instructed to fully consider the reasonable demands of the public and adjust relevant measures. At the same time, coordinate with relevant departments to continue to promote the construction of express terminal facilities such as smart express boxes and public service stations, and increase service standards and supervision.
After Fengchao announced overtime charges, it was boycotted by many community committees in Shanghai. The Shanghai Post Administration made it clear that in accordance with relevant regulations, users can complain or report unauthorized behaviors such as putting express mail into smart express boxes without the user's consent, and the postal administrative department will investigate and deal with it according to law.
Regarding the reasons for overtime charges, Fengchao customer service staff said that this move is to save grid resources and speed up express mail turnover. Industry sources said that Feng Chao's overtime charging has two points that are debatable: First, a notice was issued on April 27, and overtime charging began on April 30, with no reasonable transition period in between. The second is the lack of communication between the specific charging rules and the public. For example, the 12-hour free time limit has been criticized by many users.
How does the smart express box achieve healthy and sustainable development? The relevant central and local policy opinions pointed out that it is necessary to innovate the management method of public service facilities, and clarify the public attributes of intelligent express boxes and integrated service sites at the end of express delivery. The newly released "Shanghai Action Plan for Promoting New Infrastructure Construction (2020-2022)" also proposes to include smart terminal distribution facilities in the category of "new infrastructure".
In the long run, as the cost of labor rises, the importance of express "last 100 meters" service becomes more prominent. The relevant person in charge of the Shanghai Postal Administration pointed out that the current courier terminal service has formed a coexistence and coexistence pattern of the three types of courier door-to-door + smart courier cabinet + service station (post). Different consumers have different choices. For example, some elderly consumers may prefer home delivery services, but many office workers will choose smart courier service. Enterprises must fully respect consumers' right to choose and know.
Smart express boxes belong to the heavy-asset industry and have a large initial investment. In addition to hardware costs, operation and electricity expenses, they must also pay a certain site rent to the residential area every year. Most companies are in a loss state. The operating conditions of some public stations are not optimistic.
At present, receiving express delivery has become one of the “seven new things” for residents. The relevant person in charge of the Shanghai Post Administration stated that to ensure the orderly delivery of express delivery services, it is necessary for the government, enterprises and society to work together to form a reasonable price mechanism and service norms, which not only maintains its public attributes but also ensures the sustainable development of the enterprise The fundamental purpose is to provide stable and convenient services for the majority of users.
The relevant person in charge of the Shanghai Post Administration said: "Shanghai Post will communicate with relevant departments to provide corresponding policy support in the planning, construction and operation of smart express boxes and public service stations to reduce corporate operating pressure and make it more Give full play to the social effect as a public service facility. "