The client of Chinanews.com on May 13th, China Consumers Association responded to the problem of overtime charging of Fengchao express boxes, saying that the smart express box service set up in the community for consumers should be included in the scope of the residential property service business The service fee shall not be charged separately during the storage period, and the service connection outside the storage period shall be properly done. For those who really need to use the smart express box service beyond the deadline, the determination of the charging standard should refer to the public service price management method, and cannot be resolved simply through the market-based mechanism. Community property and smart express box operators, express delivery companies, e-commerce platforms and other operators should provide consumers with relevant services through smart express boxes, and they should clearly inform consumers one by one of the free storage period and service charge standards and other consumer interests. Relevant matters, and obtain consumer consent.
China Consumers Association responds to Fengchao's overtime charge: it should not be charged separately within a reasonable storage period