The hotspot of public opinion caused by the smart express cabinet giant Feng Chao Technology charging overtime fees is still continuing to ferment. Surging reporters noticed that in addition to the "shipping area" in the Yangtze River Delta, more and more regions in China have cases of some communities "refusing" Fengchao.

　　According to China Xiaokang News on May 11: Recently, some communities in Beijing that use Fengchao smart express boxes have also begun to charge, but some owners are not willing to pay, and Fengfeng is required to withdraw from the community. The staff of Lanjuebao Property in Feili District said that the property has opened a temporary storage area to temporarily store the express delivery of the owners, and is communicating with the owners and Fengchao.

　　Shandong Media "Peninsula Metropolis Daily" reported on May 12: The Peninsula reporter was informed that at present Qingdao has a number of industry committees that do not support Fengchao's overtime charging measures. In response, Qingdao Post Administration responded that users may complain to the courier company if they encounter charging problems, or they may appeal to the supervisory authority.

　　Shandong Media Qilu.com also issued an article "" Exit the community! "Feng Chao was confronted by the" hard core "of a Jinan community owner on May 12): On May 11, a reporter visited some communities in Jinan and found that the community using Feng Chao has also been used. Starting to charge, some owners are reluctant to pay for this, some choose to place it at the collection point, some require couriers to deliver the goods at a later date, and others require "Feng Chao to leave the market" in the community property group.

　　Earlier, the Gansu media Lanzhou News Net published a report on May 9 "Fengchao Express Cabinet Overtime Charge Provoked Controversial Citizen: 12 Hours Too Short Courier: Delivery Cost Rising" mentioned: The reporter was informed that the Fengchao Express Cabinet overtime charge Some citizens expressed their understanding, but believed that 12 hours was too short, and 24 hours to 48 hours was more reasonable, but some citizens began to ask the courier brother to change the delivery to the collection point or to the door. The courier brother was even more collapsed. The shortened storage time of the new charging mechanism led to the need for a second delivery, which led to a rise in costs and further compressed revenue.

　　Previously, Shenzhen Fengchao Technology Co., Ltd. (referred to as "Fengchao Technology") announced that from April 30, Fengchao will charge non-member users who are stranded for express mail for 0.5 yuan / 12 hours, 3 yuan after 12 hours of overtime. Capped, no charge for legal holidays. Member services are also launched simultaneously, with monthly card members at 5 yuan / month and season card members at 12 yuan / quarter. There is no limit to the number of times of storage within the validity period, and each express can be stored for 7 days.

　　Fengchao's new policy has led to controversy. Some of the cities that first resisted voices were some cities in the Yangtze River Delta region.

　　After the May Day holiday, a notice from Hangzhou Dongxinyuan Community Owners Committee "overtime charging of Fengchao express cabinets damages the interests of community owners, which violates the original agreement and was temporarily suspended". A shot ".

　　As the first "hard core community" to stand up and say no to Fengchao, Hangzhou Dongxin Park Industry Committee and property company tried to change the "game rules" formulated by Fengchao. On May 7, Zeng Mingjie, the property manager of Dongxinyuan Community, said in an interview with Peng Mei News that the free storage time set by Fengchao is 12 hours, but this is a bit short for office workers. time. The current proposal of the property and industry committee is to extend the free storage period to 24 hours, and the property company will actively fight for the rights and interests of the owners.

　　The Suzhou media watched the news from the Suzhou mobile terminal on May 9 that "The Fengchao express cabinet was suddenly charged, and some communities chose to shut down." The report quoted Zhang Zhengrong, a staff member of the Supervision and Administration Department of the Suzhou Post Administration, as saying: Enterprise fees are market behaviors and are not within the scope of supervision. From the perspective of the current express cabinet industry, there is only one operator that charges. Therefore, the user can choose independently.

　　Shangguan News published a report on May 9th, "Shanghai community to boycott Fengchao charges! Fengchao's response: Charging is currently impossible to change "Introduction: In response to Fengchao's unilateral announcement of overtime charging, the Shanghai community refused. At present, there are nearly 50 communities that participate in the "No to Fengchao" community on the community ant community exchange platform.

　　Facing the pressure of public opinion, on the evening of May 9, the official WeChat public account of "Feng Chao Smart Cabinet" responded with an article titled "A Letter to Dear Users": United Express will jointly encourage everyone to pick up as soon as possible, including SF Express It will be the first to launch an early pickup and red envelope campaign in the near future. Anyone who takes the SF package out within 2 hours will get a 2 yuan red envelope, and within 4 hours after taking out it will get a 1 yuan red envelope.

　　Fengchao's overtime charges have been resisted, and many regulatory authorities have made statements.

　　On May 10, the Shanghai Post Administration Department made it clear again: According to the "Administrative Measures for the Delivery Service of Smart Express Boxes", users can complain or report unauthorized acts such as putting express shipments into smart express boxes without the user's consent. The postal administration department Will also be investigated and dealt with according to law.

　　The Shandong Provincial Post Administration clearly responded that placing the courier in the courier without the recipient ’s permission is a non-standard delivery behavior and can complain.

　　The Fujian Provincial Consumer Council also made it clear that the cost of depositing the express into the express cabinet without the consent of the recipient should be borne by the express company.

　　The “Emergency Notice on Further Emphasizing the Requirements for Terminal Delivery” issued by the Zhejiang Provincial Post Administration Bureau on May 8 made it clear that for express companies that use smart express boxes for delivery, they need to obtain the consent of the recipient before placing them in the smart express box . For shipments that cannot be properly delivered after two deliveries and need to be placed in the smart express box, the recipient's consent is also required. If the recipient does not agree, the shipment should be returned.

　　Jiangsu Provincial Post Management Department said that it is illegal for couriers to cast into express cabinets without obtaining user consent, and users can complain to express companies. If the user enters the cabinet without informing the user and causes charges, it is recommended that the user actively protect rights.

　　Public data show that Fengchao ’s unaudited operating income in the first quarter of 2020 was 334 million yuan, a loss of 245 million yuan, and revenue in 2019 was 1.614 billion yuan, a loss of 781 million yuan; since its establishment in June 2015, as of December 2019 On the 31st, the total loss was about 2 billion yuan.

　　According to a previous report on the cover news, Li Wenqing, Chief Marketing Officer of Fengchao Technology, said in an interview: The company will not abandon this strategy (charge overtime fees), "This is definitely something to do, otherwise there is no way to go to users. Service is provided. "

　　Surging News Chief Reporter Yue Huairang