Sino-Singapore Online, May 11 (Reporter Kang Yuzhan, Xu Yin) Recently, the fee of Fengchao express cabinet was boycotted by multiple communities, which caused widespread public debate. Some communities in Shanghai also announced the suspension of the express cabinet. The incident continued to ferment, and many regulatory authorities have responded vocally. Among them, the Shanghai Post Administration Department once again clarified: According to the "Administrative Measures for Smart Express Box Delivery Service", users can complain or report unauthorized behaviors such as putting express shipments into smart express boxes without the user ’s consent. The postal administration department will also follow the law Be investigated and punished.
A reporter from ChinaNewsnet learned from the call to the Shanghai Postal Administration on the morning of the 11th that the current public can complain about related irregularities in the enterprise first, and if not dealt with, they can call the local postal administration postal industry consumer complaint center to appeal. , Can be processed if the acceptance conditions are met. "If the company does not deal with it, you can come back to appeal after 7 days, we will go through the appeal process, and the limitation period is 30 days. Then the enterprise will contact you, or our colleagues here will make a telephone return visit with the complaining customer", Shanghai Postal Administration Post Industry The staff of the Consumer Appeal Center introduced.
On the ground are the express packages that the courier brother will put into the courier cabinet. Photo by Kang Yuzhan
The reporter learned in an interview in a community in Minhang District, Shanghai on the afternoon of the 11th that the Fengchao express cabinet in the community has always charged the courier brother, and now began to charge the client to cause a lot of customer dissatisfaction. "We vote for a large cabinet at 4 corners and 9 cents (RMB, the same below), a medium cabinet at 4 corners and 5 cents, and a small cabinet at 4 corners. Now if the customer does not pick up for 12 hours, he still needs to collect the customer's money. Only one ticket is given for 1 2 yuan, more than 4 yuan to vote for a courier cabinet. If the customer complains again, the fine will be 50 yuan per order. If the fine is too much, the year-end bonus will be reduced. Now I do n’t dare to use the courier cabinet. Mr. told the reporter.
The courier brother is preparing for homework. Photo by Kang Yuzhan
Also distressed was Mr. Shen, a courier from Shentong. He told reporters that the frequency of complaints he received recently has increased significantly, mainly focusing on the charges for express cabinets. "We usually send couriers by phone first. If someone is at home, Basically, it is delivered to the house. If there is no one, they usually call and say they put it in the courier cabinet, so that they can pick it up as soon as possible. However, after two-way charging, some customers say that they are totally unacceptable. "
The reporter also found that in addition to the Fengchao express cabinet, many express cabinet companies also began to charge for express overtime fees. For example, once the “cloud cabinet” times out, the client will be charged an overtime storage fee of 2 yuan. "Now this courier cabinet will charge us one more per penny, and charge 2 yuan for the client, which is also the most expensive of these courier cabinets in this community." Shentong courier Mr. Shen told reporters that due to the large amount of express mail, and Taking into account factors such as whether the customer is at home or not, on average, he and his colleagues will pay for the courier storage fee of dozens of yuan each week. In this regard, they also feel very helpless, "Now when the truth is delivered, 100% of the people are not at home. If we send them one by one, when there are so many items in a day, when can the delivery be completed?"
The courier brother told reporters that in addition to Fengchao, many courier cabinet companies have also begun to charge express delivery overtime fees. Photo by Kang Yuzhan
Yang Daqing, a special researcher of the China Logistics Society, once pointed out in an interview that at this stage, it is prudent to fully charge both couriers and consumers. As far as the current market structure, competitive environment, popularity, and user experience are concerned, the express cabinet charges the user within its capacity. (Finish)