The Aswaq Group, affiliated with the Dubai Government Investment Corporation, stated that it launched an initiative to deliver consumer requests from citizens and residents of concern free of charge, and urgently, to reach their purchases within an hour or two of the request.
She explained to «Emirates Today», that a hotline was set aside for consumer requests from people of determination, without having to order purchases, according to the regular shopping operations through the group’s electronic application, to support that group of consumers facing the emerging spread of the Corona virus and staying at home.
New initiative
In detail, the official spokesman for the centers of the "Markets" group, affiliated to the Dubai Government Investment Corporation, Abdul Hamid Al-Khashabi said: "The group has launched through its retail outlets, finally, a new initiative to deliver the requests to consumers of urgency quickly and for free, in the framework of supporting the acquisition of that segment From consumers on their supplies, under the current circumstances without the need to leave the home ».
Al-Khashabi explained that «the initiative included allocating a hotline to receive contacts of people of determination from consumers, and delivering their requests to consumers very quickly, to reach them within an hour or two of the process of ordering and preparing products, compared to the traditional demand processes for ordinary consumers, which are required to be done via the electronic platform of (Markets), and includes a fee of 10 dirhams per order with a value of no less than 100 dirhams, in addition to listing the request according to the busy schedule of delivery, which ranges between one and two days ».
"support"
Al-Khashabi added that «the new initiative includes providing service to people of determination, whether residents or citizens, who own a (SANAD) card designated for people of determination issued by the Community Development Authority», pointing out that «Markets» launched, during the first half of last April, an initiative Another is to allocate a telephone line to receive purchase orders from consumers, senior citizens, whether citizens or residents, while giving them priority in the speed of delivery of orders to their homes.
He explained that «the free and fast delivery initiative for senior citizens by dedicating a telephone line, came in light of the difficulty of noticing a number of them using the group’s online application platform to obtain their requirements, especially with some consumers of that category not knowing the technical standards that enable them to electronic shopping through the application».
Social Responsibility
Al-Khashabi pointed out that the “markets” initiatives come within the framework of the social responsibility tasks of the group, under the current circumstances, and the efforts to confront the spread of the new “Krona virus”, which may make it difficult for these groups of consumers to go out to shop from the sales outlets, in addition to their needs periodically for the materials. Food and consumer essential that enable them to commit to staying at home.
He stated that the “group” has recently worked within its social role by distributing free food baskets to the senior citizens who hold the “Lev” card, and they have no families or live alone, in coordination with the Community Development Authority.
Fleet of cars
Al-Khashabi stated that with the unprecedented rise in the demand for the electronic platform of “Aswaq”, the group tended to increase the fleet of cars used in deliveries, in addition to increasing working hours to keep pace with the growth in consumer demand.
He emphasized the application of the group's sales outlets a number of precautionary measures to counter the spread of the Corona virus, including marking of social spacing, placing packages for sterilizing hands at the entrances and exits of the outlets, and requiring shoppers to wear masks and gloves when shopping, calling on consumers not to take children or adults Citizens while shopping.
Cuts
The official spokesman for the "Markets" group centers, Abdul Hamid Al-Khashabi said: "The group has offered offers of discounts in varying proportions ranging between 20 and 50%, since the beginning of the month of Ramadan, while it intends to extend the campaigns of discounts until the end of the month of Ramadan on different goods, giving more room for consumers Get their supplies throughout the holy month ».
Al-Khashabi added that «the group was keen to support its stock before the month of Ramadan with a sufficient period of food and consumer goods, through expanded supply contracts, ensuring the smooth flow of supply to the group’s outlets, which reach 20 outlets in various regions of Dubai».
The “Group” increased the fleet of delivery cars and working hours, to keep pace with the growing demand.