Sales outlet officials report that they have resorted to using additional delivery channels to meet and meet increased demands for consumer procurement services via their online platforms.
They explained to «Emirates Today» that the new channels included the use of taxi services such as «Dubai Taxi», or by outsourcing part of the delivery services to different electronic shopping platforms, noting that the expansion of additional channels to keep up with electronic shopping contributed to meeting the requirements of a large number of consumers Who prefer to stay in homes during current conditions.
Great pressure
In detail, Nanda Kumar, Director of Corporate Communications at Lulu Business Centers Group, said that the group faced great pressure during the recent period due to the unprecedented rise in the delivery request system through the group's online platform, especially for grocery orders and basic consumer products.
He added that the group resorted to additional channels to contribute to delivering orders to consumers, especially with the growth of demand during the month of Ramadan, by taking advantage of the services of "Dubai Taxi" to support delivery operations.
Kumar pointed out that with the group resorting to delivery services through "Dubai Taxi", it was able to speed up the delivery operations and add new standards and boxes for delivery services under the name "Express", which allows consumers to deliver orders at a high speed, explaining that instead of some requests experiencing congestion operations on Delivery staff and having to deliver some orders to the next day, delivery has become more easily, with the largest percentage being achieved, especially for groceries on the same day.
Outsource
For his part, the official spokesman for the Markets Group Centers, Abdul Hamid Al-Khashabi, said that the centers' administration prepared for the month of Ramadan by resorting to outsourcing part of the deliveries for orders through the group's electronic application through a cooperation agreement with the electronic platform “requests”, after noting the high rise that Over 800% of the demand indicators on the online platform of "markets" before Ramadan, with a large number of dealers preferring to use the request through the platforms of the outlets instead of leaving the house, as part of the precautionary measures to counter the spread of the Corona virus.
Al-Khashabi added that the resort to using an additional platform via “Talabat” to deliver products to customers contributed to facilitating deliveries without pressure since the beginning of the month of Ramadan, which usually witnesses high consumer demands compared to normal periods.
growth
In turn, the CEO of the Federation’s cooperative, Khalid Hamid bin Dhiban Al-Falasi, said that the cooperative witnessed great pressure and growth in demand on its e-commerce platform affected by the conditions of a large number of consumers ’commitment to stay in homes, noting that the number of requests through the electronic cooperative platform was recorded during March And last April, an increase of 720% per day compared to the period before March.
Al-Falasi explained that the high growth rates in demand through the electronic cooperative platform formed a great pressure on deliveries to the demands of consumers, especially with the decline in the number of manpower used in the cooperative as a result of precautionary measures and preventive measures.
He added that the cooperative worked to address the high pressure on delivery requests before Ramadan, and in preparation for the usual growth in consumer demand during the holy month through the use of the services of "Dubai Taxi" and the company "Masar" in delivery operations, in addition to cooperation agreements to take advantage of delivery channels via other electronic commerce platforms Notably, "Nun", "Elgruser", "Dukkani", "Swan", and "Instashop", in addition to cooperating in logistical support and delivery operations with platforms such as "Infinity" and "New Heights".
He stressed that the cooperative solved the problem of great pressure on delivery services for consumers and accomplished smoothness and speed at greater rates, especially in the month of Ramadan through the additional channels and platforms that were used in delivery and logistical support.
cooperation
In the same context, the general manager of the Ajman Cooperative Markets Association, Sami Muhammad Shaaban, said that "the cooperative resorted to facing the pressures of high demand for delivery services to consumers through an agreement for cooperation and the use of the services of vehicles of the Transport Authority in Ajman", noting that the cooperative worked to prepare for the month of Ramadan Resorting to the services of the additional commission for delivery, even though the holy month is witnessing a greater growth in consumer demand.
He added, "It was natural to use additional channels for delivery after monitoring unprecedented rates in increasing the demand for the association's online platform, which the growth rates in demand in March and April exceeded 300% compared to the demand rates since the beginning of this year."
New digital platform
Sharjah Asset Management Company (the investment arm of the Government of Sharjah), has announced that it has concluded a memorandum of understanding with the Sharjah Cooperative Society stipulating the launch of a digital platform and a joint smart application between the two sides in order to facilitate the shopping operations and delivery of purchases to the association's customers.
She stated that the service will be available to the public during the second half of next June, while the company will allocate 40 vehicles from its fleet of vehicles to deliver shoppers ’requests from the association’s customers with the possibility of increasing the number according to the request.
• Ports faced great pressure due to the extremely high demand across their online platforms.