Car agencies revealed to «Emirates Today» the extension of the vehicle warranty for various periods, at a time when other agencies have taken measures to support after-sales services, given the current circumstances, including providing the vehicle’s receipt and delivery service to and from the customer’s home, and ensuring its sterilization.
Car owners have called on car agencies to extend warranty periods for their vehicles, as well as to facilitate after-sales services, in light of measures taken to ensure that the new Corona virus (COFED 19) is not spreading, and to ensure their vehicles are sterilized.
Consumer reviews
In detail, consumer Fatima Abdel Karim confirmed that there are difficulties related to the repair of her vehicle, currently, in light of her commitment to stay at home, pointing out that the renewal of the vehicle warranty in the car agency is due at the end of this May, at a time when the vehicle needs to be repaired after a minor accident.
And demanded to extend the vehicle warranty, to facilitate vehicle owners, and to facilitate after-sales services during this period.
In turn, consumer Khaled Khamis called on auto agencies to extend the vehicle warranty, indicating that the warranty for his vehicle expires after three days, at a time when the agency did not specify whether to extend the warranty or not.
He pointed out that there are great difficulties in maintenance operations now, in light of the precautionary measures, foremost of which is staying at home and ensuring the complete sterilization of the car, calling for facilitating after-sales services.
The consumer, Mostafa Mohamed, agreed on the importance of extending the guarantee, stressing that the car agency he is dealing with has not extended the guarantee, which ends in mid-May so far.
Muhammad made observations regarding the importance of fully sterilizing the vehicle, and said that he prefers not to hand the car over to any party in the current period to ensure safety, and therefore the importance of extending the warranty for the vehicles comes.
"Jeep" and "Fiat"
In addition, Munther Al-Rifai, Director General of "Western Motors Company", the authorized distributor of "Jeep" and "Fiat" cars in the Emirate of Abu Dhabi, revealed that all types of guarantees, which expire during the ban period, will be extended for one month, with a reservation Online service, and roadside assistance.
He said that the company also provides home delivery services for driving experience, and after-sales services, as well as providing sales consultants to assist online dealers during the current period.
Chevrolet and GMC
In turn, the CEO of sales and marketing at «Bin Hamouda Motors Company» (Chevrolet) and (GMC) Ayman Al-Bijawi, that the auto warranty, which expires during the months of April and May 2020, has been extended for two months, due to the difficulty of the transportation of customers, and a commitment With measures to tackle the Corona virus, and the importance of commitment to staying at home.
Al-Bijawi emphasized that the agency is continuing with maintenance services for those who wish to dealers, stressing that the sterilization procedure is carried out with a modern ozone device, to ensure the safety of the car's passengers.
Hyundai and Volkswagen
For its part, the Juma Al-Majid Foundation, the exclusive distributor of «South Korean Hyundai Company» in the country, announced the launch of a program in which vehicles that benefit from their original guarantees during the period from March 1 to April 31 2020 will benefit, and benefit from extending the warranty for a period of up to Three months, indicating that all guarantees, which expire in May 2020, will be granted an extension until the end of the same month.
The general manager of «Hyundai Emirates» - Juma Al Majid Foundation, Sulaiman Al-Zaben, said that the program aims to support customers, who find it difficult to obtain maintenance services for their vehicles, during these exceptional periods.
On his part, Volkswagen's director of after-sales services, Elie Akl, confirmed that the guarantee will be extended to dealers for several months, to compensate for the period of the national sterilization campaign and the restrictions of social separation.
He said that a detailed decision is expected within days, from the factory, to be applied in the UAE and many other countries of the world.
Ford reviews contracts
The CEO of Ford Middle East, Chris Noel, said that the company will review the warranty or maintenance contracts, which expired during the movement restriction period, and will assess the situation of each individual customer, and according to each case, to ensure the provision of maximum flexibility and maintain On the safety of dealers' vehicles, in line with Ford's standards.
Receipt of the vehicle and payment electronically
Lawrence Judd, General Manager of Emirates Motor Company, the authorized distributor of Mercedes-Benz cars in Abu Dhabi, said that the company provides a sales consultant to help remote customers, as well as providing a vehicle receipt and delivery service from home to home, for service and maintenance.
He stressed the use of approved disinfectants, and the necessary measures to ensure the safety of the vehicle after the completion of the service, in addition to the availability of electronic payment service and roadside assistance.
In turn, the General Manager of the «Eastern Company for Cars», the arm of the automotive sector at the “Al Fahim Group” in Al Ain city, Mohammed Al Momani, said that the company provides a sales consultant via the Internet during the current period, and also provides after-sales services, including receiving and delivery service Vehicle for homes in case of repair services, in addition to the availability of electronic payment service.