Banks and government and private agencies have confirmed their success in implementing the work remotely, whether for their employees or the delivery of services for their clients, amid the challenges imposed by the repercussions of the spread of the Corona virus.
She explained to "Emirates Today" that this success is due to the government's early investment in technology, and the existence of an advanced information and technical infrastructure, noting that the multiple and diverse electronic services confirm the high readiness to keep pace with future requirements.
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In detail, Undersecretary of the Ministry of Finance, Younis El-Khoury, said that the government's vision and the guidance of the early rational leadership have contributed a lot to facing the challenges of the spread of Corona virus on the continuity of work progress in the federal authorities and ministries.
The Khoury added that the smooth flow of work remotely and the performance of the job tasks for workers in the federal authorities came as a reflection of the success of the investment made by the federal government, years ago, in creating a sophisticated technical and information structure, which serves the state’s quest for the first positions on indicators of global competitiveness.
He pointed out that the Ministry of Finance is responsible for implementing the financial system of ministries and federal agencies, as it supports the provision of the human data system «Bayanati», stressing that after two weeks of applying the work remotely, the experience can be evaluated as successful.
El Khoury explained that the percentage of completion of operations and transactions, whether for customers or employees, reached 100%.
For its part, the Abu Dhabi Chamber of Commerce and Industry reported that it had completed 1,000 electronic transactions within one week, through its digital platform, noting that the platform provides services of high quality and quality befitting the business community, investors and companies in the Emirate of Abu Dhabi.
The Director General of the "Abu Dhabi Chamber", Muhammad Hilal Al Muhairi, stressed the Chamber's keenness to provide services to the business community, investors and companies in Abu Dhabi, especially in the current circumstances that require providing various and multiple digital services to speed up the business, in order to preserve the safety and health of members and customers.
He said that the digital platform enabled customers to perform many services, using their mobile devices or laptops, without incurring the hassle of coming to the Chamber’s branches, where these services can be accomplished with ease and ease through the digital customer management platform.
Al-Muhairi added that, over the past years, the Abu Dhabi government has made great efforts to enhance the digital future of the emirate, so the multiple and diverse electronic services contained in the customer management platform confirm the high readiness to keep pace with future requirements.
In turn, ADCB stated that it succeeded in applying the remote work experience to its employees, including ensuring the continuity of providing services at the same previous pace to customers.
He pointed out that the evidence for this is the completion of the last stage of the merger and integration process, on the second of April this year, where banking systems were unified, and all the accounts of (formerly) National Bank customers were transferred to the commercial platforms of Abu Dhabi Commercial Bank, within 38 hours, with Maintaining the least possible downtime in banking systems and channels.
Mohamed Al Jayash, Acting Chief Banking Officer at ADCB Group, said that the bank has modernized more than 100 systems and hundreds of operations while completing the merger.