(Fighting against New Coronary Pneumonia) Shandong Construction Bank gives full play to its financial technology advantages to help the government service "One Netcom Office"
China News Service Jinan, April 3 (Sha Jianlong) As China's first provincial-level "triple network integration" general portal, Shandong Province's "government service-networking office" general portal is based on the standardization of government services and process optimization and reconstruction. Based on the foundation, promote the realization of online access to the Internet for enterprises and people to do things in the whole province, and offline access to a door, once done. As the general integrator of the portal, CCB's Shandong Branch fully leverages its financial technology advantages, maintains and optimizes the system's operating level, and helps to win the "blocking war" of epidemic prevention and control.
At present, the general portal has an average daily visit volume of over 1.1 million, which has become the core platform for Shandong epidemic prevention and control information transmission, policy transmission, decision support, and supervision and management. The reporter logged in the column of "Epidemic Prevention and Control" on the homepage of the Shandong Provincial Government website and saw that the number of hits for "Top Searches for Epidemic Prevention and Control" skyrocketed. "Masks" and "Rehabilitation Passes for Persons Resuming Work and Returning to School" have become hot searches.
Initiated a major public health emergency response level I, enterprise shutdown and production shutdown, community closed management, and people's home anti-epidemic ... Since the outbreak of the new coronary pneumonia, in order to allow the public to have timely, scientific, standardized and accurate information on the epidemic, CCB Shandong Branch project The team immediately entered the working state during the Spring Festival holiday. Through "cloud office", remote collaboration and other methods, it took only 5 days to cooperate with the Shandong Provincial Government to set up the "epidemic prevention and control" column and successfully launched it.
According to the introduction of the Shandong Branch of CCB, the columns include "Latest Information", "Central Deployment", "Media Window", "Prevention and Control Services", "City Epidemic Prevention and Control Information", "Medical Style" and "Popular Science Knowledge" and other sections, making full use of "digital "Government" reform and construction achievements and general portal information resources, and connected to the "national integrated government service platform" epidemic prevention and control column and the State Council's "Internet + supervision" platform, forming a five-level policy covering provinces, cities, counties, townships, and villages Conduct public opinion work networks such as transmission, decision support, and supervision and management to provide the public with health protection knowledge of authoritative departments.
In response to community epidemic prevention and control, the head office of CCB launched the "Community Epidemic Prevention and Control System" for the first time. On the afternoon of February 15, the "Community Epidemic Intelligence Sending and Surveillance Platform" entered the Shandong Epidemic Prevention Support System and was used centrally on the unified platform of the general portal, opening services to the whole province to achieve resource sharing and platform sharing. At present, 266,000 government agencies, urban communities, administrative villages, enterprises and institutions have gone online, further improving the five-level epidemic prevention management system of provinces, cities, counties, townships, and villages to help communities build online and offline three-dimensional epidemic prevention systems. Control the "fortress".
During the epidemic, Shandong gave full play to the advantages of the "general portal" and opened the modes of online "unseen approval", offline "assistance agency", "remote video survey", "commitment approval" and "acceptance acceptance". More service services to achieve "non-contact" and "zero errands". As of February 28, 195 government service centers in Shandong had handled more than 2 million resident businesses during the epidemic, with window processing and online processing accounting for 17.94% and 82.06%, respectively. 58175 times online and telephone appointments were accepted, 78939 times were handled by the agency, the number of mailings was 49,032, and more than 10,000 applications were handled by enterprises and people on a daily basis.
The 12345 government service hotline of the general portal is a unified consultation and complaint platform for Shandong's epidemic prevention and control work. CCB Shandong Branch cooperated with relevant government departments to strengthen the operation and maintenance of the 12345 government service hotline, analyze the epidemic situation data, and establish an analysis and reporting system for hot issues. According to statistics, from January 23 to March 4, Shandong received a total of 3.0863 million complaints, of which 124.09 million were related to the epidemic, accounting for 40.21%. Relevant technical staff of CCB Shandong Branch told reporters that the “User Behavior Analysis System” of the General Portal is the secret weapon of this anti-epidemic resistance battle. Relying on over one million daily visits, the system will base on user clicks and search volume data from various channels. Collect and summarize hotspot information of public opinion as soon as possible to provide a basis for government decision-making.
The reporter noticed that enterprises through the Shandong provincial government service platform can also complete non-face-to-face, zero-errand, and full-line loan operations, which greatly helps them solve the problem of shortage of working capital after resumption of work. In late February, the Shandong Branch of CCB launched the first batch of "Small and Micro Enterprises and Individual Industrial and Commercial Household Services" columns on the general portal. The column has three major sections: "Policy Service", "Government Service" and "Financial Service", which gathers the relevant policies issued by the three levels of the country, province and city, and according to the characteristics of users, pushes the "tax reduction" that meets its applicable scope to the enterprise Provide special policy services such as fee reduction, resumption of production, financial support, and comprehensive services.
In order to give full play to the role of the general gateway and provide a full range of financial services for the resumption of production and small and medium enterprises, CCB Shandong Branch actively created the "Government + Finance" application scenario, successfully upgraded the "Hui You You" financial supermarket in the financial service area The credit business product is integrated into the general portal platform, and at the same time launches "Yunyi Loan" exclusive services and "Special Loan, Deliver Guarantee" and other special activities, effectively solving the difficulties of small and micro enterprises in financing difficulties, expensive financing, and slow financing.
On April 1, the WeChat mini program of “Shandong Yiwangtong” was successfully launched for trial operation, realizing full channel coverage of the total portal service scenario and further improving the convenience of smart government affairs. At the same time, this is also a key platform for CCB's Shandong Branch, as the general gateway, to continue to optimize and upgrade in the next step. (Finish)