Wrong order received at mail order site even though there is no mask stock Unicharm apologizes April 1 19:42
In the face of a severe shortage of masks, daily necessity giant Unicharm apologized on the official mail order site for masks and wet tissues that could be ordered, even though they were actually out of stock. Many orders were placed on the site when masks could be purchased, but the company has decided to gradually cancel the orders.
According to the announcement, from 11:30 pm on the 31st of last month to 7:50 am on the 1st of the month, 13 kinds of products such as masks and wet tissues are mistakenly found on the Unicharm official mail order site even though there is actually no stock It means that you were ready to place an order.
After receiving comments from outsiders, Unicharm shut down the mail-order website and posted an apology comment on the official website saying, "I apologize for the inconvenience to our customers."
Unicharm did not disclose how many orders were placed, but said that there were a significant number of orders, and the SNS posted that "masks could be ordered" one after another.
Unicharm has decided to apologize to consumers individually and cancel the order.