Flydubai said that after the announcement issued by the National Authority for Emergency, Crisis and Disaster Management and the General Authority of Civil Aviation, it suspended operations from Tuesday 24 March to Tuesday 07 April 2020 as part of the precautionary measures that are being implemented in response to the repercussions related to the Covid-19 virus.
The carrier stated that for canceled flights, passengers will have several options, including redeeming the value of the ticket and obtaining a voucher valid for 12 months from the date of issuance instead of 6 months earlier, as well as the option to re-book, as the customer can re-book free for travel for up to 60 days from The date of his original travel, with the application of the price difference, if the customer chooses to book for more than 60 days from the date of his original travel.
The company indicated that if the traders want to change their travel plans, they can recover the value of the ticket, and the option to re-book without a fine at a later time, explaining that for reservations made through travel agents, customers can contact them directly regarding options for redeeming the ticket and re-booking.