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The way of telecommuting was opened for the customer center staff who worked in a small space. After the mass infection, the counselors who had been very positive came to an end.

Reporter Ahn Seo-hyun.

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[Hi, I'm Ban Eun-mi, the member information manager.]

Customer center staff member Eunmi Ban has been working at home since the 18th.

Calls to the center can be answered at home, so there is no need to commute.

[Ban Eun-mi / Customer Center staff: Because I'm a pregnant woman, I was really worried about going to work at work, but I think it's so good to be able to work more comfortably, dress more comfortably, and posture comfortably. .]

70% of employees are working from home, but there is no disruption to work.

This is because security issues such as personal information leakage, the biggest obstacle, have been technically solved.

Previously, customers had to go through the equipment installed in the company to respond to the customer, but by connecting directly to the cloud server, it became possible to work without leaving customer personal information on the home server.

[CEO of Customer / Customer Center: In the case of a dedicated line IPCC (call center operating system), if it is a structure that can be connected to a server in a specific IP band, in the case of a cloud IPCC, an environment that can be accessed from any line is established.]

This method will soon be applied to the 1339 Call Center at the Center for Disease Control and Prevention.

As the new approach expands to the industry, it is expected that the new work environment utilizing IT technology will free the customer service centers from the periphery of being a place of risk for collective infection.

(Video editing: Yumira, VJ: Min-gu Jung)