Zhongxin Jingwei Client March 12th According to the official website of the China Consumers Association, on March 12, the China Consumers Association released the "2019 Consumer Satisfaction Evaluation Report for 100 Cities" (hereinafter referred to as the "Report"). 》 Shows that the overall score of consumer satisfaction assessment in 100 cities nationwide in 2019 is 77.02 points, which is generally at a good level. How many points do you get in your city?
The "Report" states that the 2019 consumer satisfaction indicator system follows the 2018 indicator system. It consists of 3 first-level indicators, 16 second-level indicators, and 24 third-level indicators. The report defines "consumer satisfaction" as: emotional feedback on consumer supply, consumption environment, and consumer rights protection in the process of purchasing goods or receiving services, which is a subjective evaluation of consumers measured in the form of a percentage system. The consumption involved in this consumer satisfaction refers to offline daily consumption, excluding online consumption, and one-time large-scale consumption such as buying a house.
The "Report" points out that of the three first-level indicators that constitute consumer satisfaction, the highest score in 2019 is the "consumer environment" with 79.08 points; the second is the "consumer supply" with a score of 78.46 points; the lowest score is " Consumption rights protection "is only 70.86 points. In general, there is a big gap between "consumption rights protection" and the other two indicators.
Source: China Consumers Association official website
According to the "Report", the total score of consumer satisfaction in 100 cities in 2019 is 77.02 points, the highest score is 82.72 points (Changzhou), the lowest score is 68.15 points (Guiyang City), 27 cities have scores higher than the national comprehensive this year Score (77.03), accounting for 27%.
The "Report" shows that the top 10 cities in evaluation scores are: Changzhou (82.72 points), Hangzhou (82.33 points), Qingdao (81.49 points) , Xiamen (81.48 points), and Shanghai (81.25 points) , Weifang City (81.16 points), Karamay City (80.75 points), Wuzhong City (80.73 points), Zibo City (79.97 points), Jiaxing City (79.52 points). The top 10 cities in the evaluation score are: Haikou (71.19 points), Nanchang (71.16 points), Qingyang city (70.97 points), Handan city (70.72 points), Baoding city (70.42 points), Luoyang city ( 70.36 points), Kunming City (69.92 points), Jilin City (68.51 points), Hengyang City (68.46 points), Guiyang City (68.15 points).
According to the level of urban development, the consumer satisfaction scores of the four first-tier cities are above 75 points. The rankings are: Shanghai, Guangzhou, Beijing, Shenzhen. Of the 36 second-tier cities, 25 had consumer satisfaction scores above 75. Among them, the top three cities are: Changzhou, Hangzhou, and Qingdao; and the bottom three cities are: Changchun, Dongguan, and Nanchang. Of the 35 third-tier cities, 15 had consumer satisfaction scores above 75. Among them, the top three cities are: Weifang City, Karamay City, and Jiaxing City; the bottom three cities are Jilin City, Hengyang City, and Guiyang City. (Zhongxin Jingwei APP)