"I bought an apple and kiwi online, and it showed that the store had shipped, but after a few days, it was delayed." A consumer told a Securities Daily reporter.

At the same time, the express brother at the gate of the community is getting more and more busy: "Online orders are particularly large. At present, courier personnel are not allowed to enter the community, which has also reduced the efficiency of delivery to a certain extent."

"The staffing side of the warehouse is tight, especially the front-line personnel. At present, the production capacity is only restored to about half." A logistics company person told reporters.

The express logistics industry is like the capillaries of a city. During the epidemic, its re-engineering was related to people's lives and also related to production.

On March 3, the executive meeting of the State Council requested that the logistics industry such as transportation and express delivery be resumed to resume production and achieve stable development. All localities should provide non-discriminatory access to postal services and express delivery companies of all forms of ownership, promote the breaking of "last mile" traffic and delivery obstacles in rural areas and communities, and include smart delivery facilities in the construction of urban and rural public infrastructure.

At present, how is the resumption of express logistics companies? Can the policy's living water solve the thirst of business management?

Express person in the express logistics industry, Xu Yong, said in an interview with the "Securities Daily" reporter that the policy will benefit the industry and express logistics companies are willing to resume work. But we need to see the difference between the actual return rate and the nominal return rate. "For example, some express logistics personnel return to work, but need to be isolated for 14 days. This is a nominal resumption of work. Actually, it has not yet resumed work. In addition, the premise of promoting the resumption of express logistics is upstream, that is, the upstream demand of e-commerce. The actual rate of return to work soon came up in the middle. "

Professor Zhang Duo of Beijing Jiaotong University said in an interview with Securities Daily that the outbreak was a test for the logistics and express delivery industry, including the operational efficiency and cost control of enterprises. "The resumption of work is one aspect. Whether the resumption of work can produce economic benefits and generate profits is also critical. The industry may usher in a round of reshuffles in the future."

Large express logistics companies have a high rate of return to work

"At present, the main reasons affecting the full resumption of work in the express delivery industry are as follows: firstly, the lack of supply of front-line courier manpower causes delays in delivery and even out-of-stock conditions in some areas; some of them have postponed their return to work because of concerns about risks. Secondly, due to some labor forces There is still a one-size-fits-all type of traffic control in the export areas, and there are even unreasonable approvals for resumption of work, which affects return to work. "Yang Daqing, a special researcher at the China Logistics Association, told this reporter.

However, judging from the current situation of market resumption, large express logistics companies have resumed work quickly.

"The express logistics industry is an important basic industry for social operations. If a courier company does not resume work, raw materials, accessories, processed products, etc. cannot be transported, and it is difficult for the economy and society to operate. Therefore, the resumption of courier companies is also a support for the resumption of work in other industries. An important guarantee for development. "Zhang Tongwu, director of Yuantong Express, said in an interview with this reporter.

Zhang Longwu introduced that at this stage, major companies in the express delivery industry are implementing "all year round", and the company also provides consumers with delivery services during the Spring Festival. This year, in order to respond to the epidemic situation and protect important anti-epidemic materials, the company urgently opened green channels and actively arranged personnel, vehicles and other equipment to ensure the distribution of important materials. On January 28, the company's main management personnel have already been on the job to ensure resumption of operations. On February 10, the company officially resumed work in full compliance with government requirements. At the same time, the company launched targeted measures such as epidemic prevention material support and interest-free funds to promote timely resumption of work across the entire network. The company's business volume also increased slightly compared with the same period last year.

A person from Yunda Co., Ltd. told a reporter of the Securities Daily that from February 10, the company changed from the Spring Festival operating mode to the normal operating mode to achieve full normal operation. As of now, Yunda's entire network operation rate has reached more than 90%.

In response to an interview with this reporter, Cainiao said that on the Cainiao Intelligent Logistics backbone network, Jiucheng Express has resumed work, and more than 2 million courier and warehouse personnel returned to work. "Overall, the current capacity of Cainiao's intelligent logistics backbone network has initially recovered to daily levels, and the backlog during the epidemic period is also being rapidly cleared. It is expected that it will basically return to normal in the short term. However, the epidemic situation continues, and traffic control and personnel in some areas have continued. Isolation and other measures have not been lifted, and it will still have some impact on the return of employees, the passage of vehicles, and the delivery of the last mile. Consumers are also requested to give more understanding. "

Multiple measures to ensure production and operation

Behind the active resumption of work, enterprises need to do a good job in all aspects of production safety.

In order to ensure the safety of production and operation, the relevant person in charge of Yunda Co., Ltd. introduced: "All of our site areas are killed without dead ends, including office space, operating space, dormitories, restaurants, canteens, tea rooms, toilets, employee lounges, transportation Vehicles, etc. For reworked employees from life, work to individuals to prevent and control, there is a special person to disinfect, monitor and manage the work environment in advance, daily personnel to perform temperature measurement return registration, etc. "

"Besides, because the shipment will be delivered directly to the customer, it needs to be disinfected, but it cannot cause damage to the shipment. Therefore, we take a spray spray disinfection around or above the shipment and disinfect it once in a link. To ensure the health and safety of customers. "Said the person in charge of Yunda shares.

In addition, according to Cainiao, express logistics personnel, while doing a good job of personal and parcel epidemic prevention and disinfection, provide non-contact safe shipping and pickup services, which provides a strong guarantee for residents' lives.

A person from Cargo Lara Company told this reporter that the company has opened services in 286 cities in China. At present, most of the landing cities have gradually resumed work under the premise of epidemic prevention measures. Cargo Lara platforms are equipped with masks for employees, Disinfection water, hand sanitizer and other epidemic prevention items, and regularly monitor body temperature daily.

"The express delivery industry has national characteristics, and the end offices of express delivery companies are also spread across the country, and the number of grassroots employees is large. The company encourages everyone to resume work and resume production. During the epidemic, while protecting basic wages, it also implements charge-by-piece. Realizing resumption of work and resumption of production and stable employment, and provided protection for employees' lives. "Zhang Longwu said.

Businesses call for more policy

Recently, government departments at all levels have continuously introduced policies that are beneficial to express logistics companies. In an interview with this reporter, Yang Daqing, a special researcher of the China Logistics Association, said that the measures proposed by the State Council Executive Meeting to support resumption and rescue efforts will help accelerate the return of health workers in labor-exporting areas. Through measures such as reducing the first charge of related logistics infrastructure, increasing tax and fee reductions, and financial compensation, it is helpful to relieve the financial burden of some express logistics companies from the capital. "Scope" is a major benefit for many express delivery and related equipment companies, and is conducive to promoting contactless delivery in the last mile of express delivery.

"The company is happy to see such policies and believes that such policies and measures have been issued in a timely manner, which is good for the industry and the company." A express logistics company told this reporter.

However, although large express logistics companies claim a high rate of resumption of work and smooth production and operation, the reporter learned that to promote the resume of the express logistics industry, more "living water" is still needed.

Yang Daqing suggested that priority should be given to manpower supply first, and express return operators should be guaranteed for courier practitioners who have safely passed the second 14-day quarantine period in areas without epidemics, cancel unreasonable re-work approvals, and provide transportation convenience. Second, express delivery enterprises should strengthen their health and epidemic prevention work. In addition, express delivery upstream and downstream enterprises can jointly build a special fund for anti-epidemic insurance and increase the distribution of anti-epidemic materials, etc., to maximize the safety and security of logistics employees and relieve their worries.

In addition, from the perspective of financing, express logistics companies also need some support. A logistics company person told the Securities Daily reporter that during the epidemic, most logistics companies had a low rate of return to work, customer orders could not be sent out in time, and they were losing money every month. "For logistics companies, reducing or exempting warehouse rents is an emergency." The aforementioned logistics sources told reporters that the epidemic has slowed down financing progress, and it is critical to survive this half year.

In Zhang Yong's view, the key to the resumption of express logistics companies is the resumption of production at the upstream end. He said, "The company's willingness to resume work is sufficient, but if the logistics vehicle runs over the highway, this cost is much higher than the reduced toll for the highway."

In response, Cainiao told reporters that the company released 15 measures to assist logistics and supply chain on February 11. Including the joint Taobao, Tmall subsidy of 1 billion yuan, special subsidies for export logistics, preferential offers to merchants to enter the warehouse, open job sharing in the warehouse, etc., and effectively promote the resumed logistics and business and resume production. (Securities Daily)

Reporter Zhang Min Li Yong Wu Yixuan Liu Dingping Liu Sihui