Report on the supervision of some local telecommunications companies in Henan Province and Shandong Province in the implementation of the number portability policy
The CPC Central Committee and the State Council attach great importance to speeding up and reducing fees on the Internet. The "Government Work Report" in 2019 clearly proposes the implementation of port number transfer throughout the country. On November 27, 2019, the number transfer service was officially launched nationwide. According to the clues received by the State Council ’s “Internet + Supervision” platform, in the first half of January 2020, the State-Owned Supervision Office sent personnel to Henan and Shandong provinces to conduct unannounced visits on the spot to the problems existing in the implementation of the number transfer service. check. The inspection found that some local telecommunications enterprises have problems such as artificial obstruction and delay in carrying around. The relevant situation is notified as follows:
I. Adding preferential services on the Internet in violation of regulations, restricting the user's need to transfer numbers to the Internet. An unannounced visit revealed that some local telecommunications companies illegally added new business contracts with time limits, and used the new contracts to restrict portability transfers and delay the provision of portability transfer services to users. China Mobile Henan Luoyang Branch illegally added preferential services with deadlines . On the morning of January 1, 2020, a user applied for a transfer from China Mobile to China Unicom, and the text message query met the transfer requirement. During the inquiry in the afternoon, a 20-minute voice contract was added for a period of 12 months, and no longer had the portability condition, and the user did not know the new contract. China Unicom Henan Kaifeng Branch added restrictions in violation of regulations . On December 20, 2019, a user applied for port transfer and was affected by the short-term promotion business of 1GB of domestic data for 1 month, which was added for 3 months. Therefore, he applied to cancel the service. When inquiring again on December 31, 2019, not only the original business was not cancelled, but also a 12-month old point-to-point short message MMS user contract was added, and the user did not know the new contract. China Mobile Shandong Yantai Branch has repeatedly imposed restrictions on violations . On November 26, 2019, a user applied for number portability, but was randomly added multiple restrictions, such as 20 yuan 20G directional traffic, 0 yuan 200 SMS offers, international roaming services, etc., the user did not know.
2. Restrict "Lianghao" users from transferring to the Internet, or require a high penalty fee. An unannounced visit revealed that some local telecommunications companies have problems with restricting the portability of "Lianghao" users, or requesting a high penalty fee. China Telecom Henan Zhengzhou Branch restricted the transfer of "Lianghao" users and demanded a high penalty . In November 2019, a user applied for a mobile phone number ending in 3333, and because his residence was unable to access telecommunications broadband, he applied for a port number transfer. The business hall of Dongda Street in Xinmi City informed users that the mobile phone number is "Jianghao", and it is not possible to handle port transfer. Zhengzhou City People's Road Business Hall informed users that "Lianghao" carries a penalty of more than 60,000 yuan for the transfer, and the payment of liquidated damages does not guarantee that it can be carried. China Mobile Shandong Tai'an Branch restricts "Jianghao" users from porting to the Internet . A user applied for a mobile phone number ending in 5555 in 2015 and was informed by the mobile customer service that a liquidated damages fee must be paid when applying for port number transfer. The specific amount must be consulted on-site at the business office. On the grounds that there is no relevant policy at present, the business hall of Dongyue Street Center in Tai'an City refuses to handle the transfer service of “Lianghao”.
3. The content of the online and offline responses is inconsistent, resulting in a time-consuming and labor-intensive user consultation policy. An unannounced interview found that some local telecommunications companies have problems with inconsistent responses between online customer service and different business offices. China Mobile Henan Luoyang Branch Tianjin Road Business Hall, Sanshan Road Business Hall, and Xinjiang Road Business Hall have inconsistent responses, causing users to run more . When a user applies to cancel the added preferential service, Luoyang Tianjin Road Business Office first informs the user that it can be processed, and then informs that it cannot be processed; Luoyang Sanshan Road Business Office informs the user that the office cannot handle it and needs to go to Xinjiang Road Business Office to apply; Luoyang City Xinjiang Business Office told users to ask their superiors to wait 7-10 working days. China Telecom's online customer service, Henan Zhengzhou Branch's Xinmi City East Avenue Business Hall, and Renmin Road Business Hall have inconsistent replies, increasing user inconvenience . When a user handles number portability, he inquires in three different ways and gets three different answers. China Telecom's online customer service informs users that it is necessary to pay a penalty of more than 64,000 yuan for the transfer; the Xinda City East Main Street Business Office informs the user of the amount of liquidated damages and must waive the pre-stored 1,000 yuan of telephone charges; It's 60804 yuan.
The implementation of number portability throughout the country is a project to benefit the people with extensive social influence and significant social benefits. The problems found in the inspections of Henan Province and Shandong Province reflect that some local telecommunications companies have not seriously implemented the number portability policy requirements, and have not used the port number transfer as a benefit service for the people but as a competitive business to retain users. Competition in disguise, increasing restrictions at will, setting multiple invisible thresholds, and eliminating the favorable policy of porting to the Internet. Relevant regulatory authorities should increase industry supervision, urge related telecommunications companies to strictly investigate violations, and effectively promote the implementation of policies. The State-Owned Supervision Office will continue to pay attention to the follow-up rectification situation and effectively promote the rectification of relevant issues in place.