Dubai surprised the world by winning the hosting of the largest event in the world in the field of economy, "Expo 2020 Dubai", outperforming large and prestigious cities such as Ekaterinburg, Russia, Izmir, Turkey and Sao Paulo.

The question that has been circulated throughout the past few years and still is: How and why did the Emirate of Dubai succeed in gaining the confidence of 116 countries to vote for it to organize the big international exhibition? What are the foundations on which this emirate stands and made it undertake to organize an exhibition that will remain immortal in memory.

Innovative services

Dubai government officials have been competing for many years to get ahead of the world in providing innovative government services, making it easier for customers to get their services from home.

More than 10 years ago, when many countries required customers to queue to obtain government services or papers, Dubai required every citizen or resident to sit in front of a computer screen to end all the transactions he needed.

Today it is now available for every person in Dubai or abroad to access one application, which is the Dubai Now application, which is provided by Smart Dubai, to end all government transactions.

Dubai has one of the largest airports in the world, which flies a fleet of the largest and most modern aircraft, at a time when the emirate provides a police device that harnesses artificial intelligence to achieve complete safety for everyone on its soil.

In the health sector, ambulances equipped with the latest technology and electronic medical equipment, broke the world record in the period of responding to communications, estimated at eight minutes.

As for government and private hospitals, they receive patients and diagnose their cases in minutes, perform accurate surgeries using the robot, and provide the drug in the smart pharmacy.

In education, Dubai is the largest host of international universities in the world, and school students study 17 educational curricula, representing different parts of the world.

In the business sector, business licenses are issued within five minutes, electronically, through a virtual site for the business.

And if you talk about transportation, you are reviewing an integrated road network, linking the city and various public transportation, from a self-driving metro that roams the emirate in record time, to public buses at prices that suit all groups of society, and a fleet of highly equipped taxis, which will be joined soon Driverless taxi in the area.

Moreover, Dubai is the city that is the model for coexistence between different nationalities and genders. On its soil, representatives of more than 200 nationalities live.

Visitors reception

When you arrive at Dubai International Airport, you will find passport employees greet you with a smile, and this is part of their work, according to the Director General of the General Department of Residency and Foreigners Affairs in Dubai, Major General Mohammed Ahmed Al-Marri, who said that “the immigration and passport staff team receives Dubai visitors with a welcome fit for the emirate’s position, As they are the first government agency to deal with on arrival in the city, and this is part of their work. ”

Al-Marri confirmed that the General Administration of Residency and Foreigners Affairs achieved a record in completing the duration of the travelers ’transaction through" counters "to reach 11 seconds, while the completion of the transaction through smart gates ranged between seven and nine seconds.

He pointed out that the administration has provided the "Dubai Now" application, in cooperation with "Smart Dubai", which enables the user to directly renew and cancel stays for spouses and children, in addition to submitting requests for stays, as this service targets all members of society who are over 18 years of age. Those who hold Dubai residency and work there, and have families living with them in the country.

The residence service, as General Al-Marri pointed out, facilitates the procedures for issuing residencies for family members and all procedures related to renewal and cancellation, and also contributes to saving a lot of time and effort on customers and employees, in addition to upgrading the services provided to individuals, which adds more happiness and positivity throughout their stay in Dubai.

Major General Al-Marri said that the General Administration of Residency and Foreigners Affairs provided 122 smart gates for arrivals and departures through Dubai airports, to encourage travelers to use smart gates.

Immediate licenses

In turn, Jassem Al-Qallaf, Senior Director, Business Development Sector, Dubai Economy, said that Dubai Economic provides many services and benefits to businessmen, to start commercial activity, by submitting through the smart application «Dubai Business», and through the Dubai Economic website, as well as the service centers affiliated to Dubai Economy, which is spread across all emirates, pointing out that it is possible to issue a commercial license and to ratify electronic founding contracts in only one visit.

The immediate license is considered the most prominent economic initiative of Dubai, and it is a license that can be issued within five minutes only, and the founding contract can be electronically authenticated for a virtual site for the license for one year only.

The Business Traffic Report issued by the Dubai Economic Registration and Licensing Sector showed record results in completed transactions during 2018, as the sector recorded more than 248 thousand and 768 procedures, in addition to issuing 20 thousand and 469 new business licenses, an increase of 4.6% for the year 2017.

Customs facilities

As for customs, it also facilitates the start of a commercial project as well, because the percentage of completion in customs 'Jebel Ali' centers, for example, reached about 11,643 customs declarations per day, while the average daily inspection transactions reached 750 inspections.

The director of the Jebel Ali Customs Centers Administration, Yusef Al Hashimi, said that the inspection operations room at the Jebel Ali Customs Center passes through three main stages, which are represented in the Jebel Ali operations room, where requests for inspection are received, analyzed, and surveillance cameras are monitored at inspection sites. The second stage is the inspection through the radiological examination apparatus, while the third stage is through reviewing the scanning images and the cause of the danger, the inspection of the goods, and the use of special units, if necessary.

He added that the administration of customs centers "Jebel Ali" depends on the system of integrated inspection of containers, which is a system interconnected with other systems, through which the image of the survey is recognized, and the ability to read the container number through high-resolution cameras.

Dubai and health

As for the health aspect, Dubai has hospitals and health centers with the latest technology in the world. Dr. Farida Abdul-Razzaq Al-Khaja, the Dubai Health Authority’s Chief Executive Officer for the Support and Nursing Services, said that in 2018 the Dubai Health Authority received two million visits to outpatient clinics, and 3.3 million emergency cases, and 31,924 operations were performed in hospitals, including 17 Alpha and 917 major operations.

She added that the Health Authority has 18 health centers specializing in primary health care, with highly qualified medical staff to serve citizens and residents, at the emirate level, in addition to specialized care centers, such as the Dubai Diabetes Center, the Dubai Fertility Center, and the Dubai Thalassemia Center.

She pointed to four large hospitals located at the emirate level, receiving patients 24 hours a day.

Dubai Ambulance

In the context of the health sector, the Executive Director of the Dubai Foundation for Ambulance Services, Khalifa Bin Dray, confirmed that the number of Dubai Ambulance Services Corporation vehicles reached 269 cars at the end of last year, while the number of specialized services provided by the Foundation reached 24 services, and the number of ambulance points and areas that It covers 111 emergency services.

He pointed out that the number of workers in the ambulance institution reached 1525 employees, while the total number of paramedics reached 865 paramedics and paramedics, including 179 paramedics.

He explained that the average time to reach Al-Balagh site in Dubai is eight minutes, while two minutes at Dubai airports amounted to about 80% of heart disease cases, especially heart attacks.

He pointed out that there is a "land transponder" service for desert areas, as well as an "air ambulance" service. Bin Dary stressed that the Foundation launched the "Fast Responder", which is available in events, workshops and public awareness, and participates in big events, such as the end-of-year celebrations and the air show.

Quick response

He pointed out that the Foundation launched a bicycle service in the “GPR” walkway, “City Walk” and “Lamir”, a service that focuses on the rapid response to simple, medium and eloquent communications, and giving primary care until the arrival of the ambulance, and also added The female bicycle is in service to receive the reports of the female component, referring to the "female respondent" regarding births, motherhood and childhood, and all the reports of the female component, in order to preserve the privacy of women, a service that has been admired by the public.

He added that the Foundation has an ambulance for the injured with heavy weights of approximately 400 kilograms, and an "ambulance of happiness", which is characterized by the availability of electronic games to transport children. He pointed out that the "emergency doctor" service is considered one of the best and strongest specialized services for the institution, because of its advanced technical and field skills for the emergency doctor.

Smart police

And on the smart police stations that are in the tourist areas, the head of the Young Leadership Council of Dubai Police, Engineer Salama Mohammed Al Falasi, said that the smart police centers not only provide police services to the dealers, but also entertainment services, as in every branch of the smart police centers an entertainment game for the public , Bears the character of the district in which the center is located, as well as a mini museum of police possessions.

She added that there are several facilities in the "Lamir" smart police station, such as a special reading corner, and another for coffee, explaining that the most prominent services in smart police stations are criminal services, so that the customer can open a criminal communication in a live broadcast with the police officer.

Roads and transportation

In the context of transportation, the Executive Director of Dubai Taxi Corporation at the Roads and Transport Authority in Dubai, Dr. Youssef Muhammad Al Ali, stated that the number of taxis in Dubai reached 10 thousand and 80 vehicles, driven by more than 25 thousand drivers of different nationalities, pointing out that The driver undergoes a training period of up to nine months.

He added that the number of taxi users in Dubai reached 173 million passengers annually, stressing that the transportation system is complete, with the availability of the Authority's infrastructure of buses, "Metro", "Tram", and Taxi.

He pointed to the safe hands service, through which a taxi can be reserved for a predetermined period, and the nationality and age of the driver can be chosen, and there is also a service for families designated for women and families.

He pointed out that the Dubai Taxi Corporation also provided a driver-only rental service, which enables the customer to use his own car.

Al Ali pointed out that the corporation succeeded in returning 5220 lost items to its owners, some of which were reported through the corporation's call center, and another by drivers of the Dubai Taxi Corporation, explaining that 70% of them were delivered to their owners, in what was transferred It remains to the competent authorities, such as Dubai Police or airports, and other relevant legal authorities.

According to the data, Dubai Taxi Corporation lost 7408 missing users during the first half of 2019, which varied between personal belongings, electronic devices, documents and passports, gold bars, checks, and cash.

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Dubai transport .. safe and easy transportation for all

Adel Shukri, Director of the Planning and Business Development Department at the Public Transport Corporation at the Dubai Roads and Transport Authority, said that the authority seeks safe and easy transportation for all, and provides a distinguished service for residents and visitors to the emirate, and the transportation network seeks to integrate with the most important milestones of the emirate.

Shukri explained that the authority provided the application of "Sohail", through which the user can plan his trip, choose the appropriate means of transportation, and plan trips for buses across cities, in addition to learning about trip information.

The Roads and Transport Authority announced that the number of users of mass transportation and joint transportation in Dubai, which includes "Dubai Metro", "Dubai Tram", public transport buses, and means of marine transport (abra, ferry, water taxi and water bus), electronic reservation vehicles, and vehicles Smart leasing, in addition to Dubai taxi cabs and franchise companies, in 2018, reached 589 million passengers, compared to about 569 million passengers in 2017, while the daily average number of users of mass transportation reached about one million and 610 thousand passengers, compared to About one million and 560 thousand passengers in 2017.

589 million passengers are the number of mass transit users in 2018.

Security and Safety Dubai suit .. and Dubai Police enjoy the latest technology

Security and safety is Dubai's suit, and therefore Dubai Police has the latest technology. The director of the command and control center in the General Operations Department of Dubai Police, Colonel Turki Abdul Rahman bin Faris, said that the command and control center is responsible for receiving all emergency calls and responding to them.

He added that the working mechanism used is to receive phone calls via the help phone 999, through which questions are asked to the caller, to determine the type of communication, the situation, and evaluation, and send the relevant supplier to her within only two minutes, so that after the transfer of the call to the competent wireless commissioner to send the resource to The scene of the accident.

He explained that Dubai Police rely on indicators to measure the effectiveness of the security process, as incoming calls are answered within 10 seconds, with a commitment of 97%, the call time is two minutes, pass the communication, then send to the competent supplier who must respond within nine minutes.

He added that Dubai Police achieved an average of seven minutes in response, and went to six minutes, according to the direction of the Ministry of Interior for 2021.

He explained that the center received from the beginning of 2019 until the third quarter of it four million 259 thousand and 319 calls, 99% of which were answered in 10 seconds, while in the same period of 2018 received three million and 915 thousand and 358 calls, 90% of which were answered in 10 Seconds.

Dubai surprised the world by winning the hosting of "Expo 2020 Dubai". Archive

Colonel Turki bin Fares: “Dubai Police rely on indicators to measure the effectiveness of the security operation.”