Japan Post Insurance Toward a statement of management's responsibility, including resignation, December 19 0:17
Due to inappropriate sales of Japan Post Insurance, the company revealed on the 18th that there have been over 12,800 sales suspected of violating laws and internal rules. Mr. Masatoshi Nagato, President of Japan Post, said, “I will show the right management responsibility at the right time,” and is planning to clarify how management takes responsibility, including resignation.
Japan Post Group at the press conference on the 18th, paying insurance premiums twice, etc. Among the 183,000 contracts that may have been disadvantaged by customers, the past investigations have stipulated laws and internal rules We have announced that 12,836 sales suspected of being breached were confirmed, and that there were 670 contracts that were actually violated.
The Special Investigation Committee, which has been investigating the cause of this problem, also published a report, suggesting that there was a trend that justified improper sales in order to achieve the business goals, and the actual situation of improper sales. We strictly pointed out the problems of the company's constitution and governance, such as the organizational climate in which the voice of the field leading to understanding did not reach the management.
In the current issue, the FSA was overemphasizing the achievement of quotas, and the management team did not fully grasp the actual situation at the site, and there was a serious problem in the internal management system. We are proceeding with a study to issue orders to suspend some operations to Mokanpo Life and Japan Post.
President Nagato of Japan Post said at the conference on the 18th that "I want to announce the appropriate management responsibility again at the appropriate time", taking into account the FSA's disposal, etc. It is expected to clarify.
On the other hand, the internal investigation has not yet been completed, and it cannot be said that the whole problem has been solved.
The company also revealed measures to prevent recurrence, such as recording explanations to customers when selling insurance, but it is difficult to resume sales activities from next month, and it is difficult to see the path to restoring trust It has become.