Temporary failure with Rakuten Mobile's limited service 12:50 on December 10, under investigation
As a fourth mobile phone company, Rakuten Mobile, which has started a limited service since October, had a network failure on the 10th morning, making calls and communications nearly 3 hours difficult. The company is now recovering and the company is investigating the cause.
Rakuten Mobile has provided a free mobile phone service to approximately 5,000 people living in Tokyo's 23 wards and Osaka City since October.
According to the company, at around 8:30 am on the 10th, a network failure occurred, making it difficult to connect nationwide.
As a result of the company's urgent recovery work, it was recovered by 11:15 am.
The cause is under investigation, and Rakuten Mobile says, “I apologize and apologize for the inconvenience to customers.”
On the other hand, there was no impact on the cheap smartphone service that Rakuten Mobile provided by borrowing lines from other companies.