Evaluation of “happiness” of small and medium-sized enterprises Advice on environmental improvement

Evaluating the “happiness” of small and medium-sized businesses Advising on environmental improvements Commerce and Industry Chukin November 11th 4:41

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A government financial institution's commercial and industrial money starts a service that examines the “happiness” of a company through a questionnaire about how rewarding employees are at work. In addition to loans for small and medium-sized enterprises, we aim to strengthen relationships with companies by providing advice on improving the workplace environment through questionnaires.

Work environment surveys that clarify workplace problems through employee surveys are common in large companies, but have not yet spread to smaller companies.

For this reason, Commerce Chukin will start a new service next year to investigate the workplace environment of SMEs.

In addition to questions such as “whether there are people who can really speak” or “whether employees share SNS”, we will ask about 100 items such as health-related questions.

It is a comprehensive analysis of how rewarding employees feel and their health conditions, etc., to evaluate the company's “happiness” numerically and advise on improving the workplace environment.

Profit environment of financial institutions has become severe due to prolonged low interest rates. Commerce and Industry Chukin wants to strengthen its relationship with the company by providing advice on environmental improvement in addition to the main business loan.

Kenichiro Kaneshiro of Commerce and Industry Chukinkin said, “It is a problem for many small and medium-sized enterprises how to understand employee satisfaction and motivation, and we want to support corporate growth through surveys.”

Grasping workplace issues

Tajima Light Metal, an aluminum parts manufacturer with 89 employees in Hanyu City, Saitama Prefecture, makes materials for exterior parts of buildings in addition to automobile parts.

The business is doing well, but five people have resigned over the past two years as job offers from other companies have increased.

President Masaaki Tajima feels that the challenge is to make employees feel rewarding in their work, as well as payroll and other aspects of salary.

President Tajima used to create questionnaires to find out about workplace problems and employee satisfaction.

However, respondents such as “There is no problem in the workplace” or “I want the president to continue for a long time” are conspicuous, and I feel that it is difficult to grasp the issues of the workplace by drawing out the real intentions of employees.

President Tajima says, “It is becoming impossible to hire employees due to a shortage of labor nationwide. If we can visualize the happiness level of the company and take action, it will be a countermeasure.”