Japan Post Insurance Improper Sales “Complaint Analysis Improvement” Postal Service Privatization Committee Oct. 24 16:27
Regarding the improper sales of Japan Post Insurance, the Japan Post Group's internal investigation has revealed that there are many cases of suspected violations of laws and regulations. Pointed out that the customer complaint analysis was insufficient, and expressed their desire for improvement.
The government's postal privatization committee met on the 24th to discuss the interim report of an internal investigation by the Japan Post Group regarding inappropriate sales of Japan Post Insurance.
In the interim report, there were approximately 1,400 cases suspected of violating laws and regulations, such as giving false explanations to customers.
Iwata, who had a press conference after the meeting, said, “In last year, 22 cases were reported as violating the law, but in this survey there were 1400 suspected violations. As all the messages were received, was the complaint analyzed enough? "
In addition, Mr. Iwata said, “I would like to expect further improvements in the analysis of complaints in the future,” and requested that customer opinions be reflected in management and sales.
On the other hand, about the Japan Post Group indicates a policy to resume and are operating activities of insurance that refrain in prospect in January next year, Iwata chairman is a "management decision problem, consider how the Japan Post Group itself Kaga is the basic. "