Dementia measures Launched a training site to learn how to deal with elderly customers Oct. 3: 5:33

As the number of people with dementia increases due to aging, how to manage assets has become a major issue. A financial institution and a university jointly launched a training site on the 3rd to help banks and life insurance employees learn how to respond to the conditions of elderly customers.

According to national estimates, one in seven people over the age of 65 is currently suffering from dementia, but some people use their stored assets or forget that they have assets.

Asset management for customers with low cognitive functions has become a major issue for financial institutions, so the major financial firms “Nomura Holdings”, “Mitsubishi UFJ Trust and Banking” and “Keio University” jointly provide a training site Made.

The site includes examples of various signs that indicate a decline in cognitive function so that bank and life insurance employees are aware of changes in their ability to make decisions.

You can then learn how much you can manage your assets depending on your cognitive status.

Through training, customers can set up cash limits that can be withdrawn using ATMs, or services that determine account spending in advance and prevent them from being used for other purposes. We aim to raise the level of responsiveness by making proposals that meet the needs of customers.