INTERVIEW
In cessation of activity and waiting for a buyer, the Aigle Azur company has grounded all its planes Friday night. Many passengers find themselves stranded with unusable tickets and unable to return to France. Interviewed by Europe 1, Bruno Gazeau, the president of the National Federation of Transport User Associations, lists the various options available to users for a refund.
Reimbursement of tickets possible via travel agencies
"If you took a ticket by a travel agency before the bankruptcy of Aigle Azur, because you have a formula 'flight + accommodation', you have to go back to the travel agency and ask for a refund," he explains. Europe 1 Bruno Gazeau, President of the National Federation of Transport User Associations (FNAUT). According to him, the travel agency must "make arrangements to take these customers at the end of their trips to another company".
Cases where "the user is not covered at all"
"On the other hand, if you took a flight, you have no alternative but to file an application with the liquidators by producing your bill for reimbursement," he warns. But Bruno Gazeau is not very optimistic: he recalls that the administrators take into account the request for reimbursement in an order provided by law, "which is not necessarily favorable to users".
Friday, the company warned its customers that the financial situation of the company "can not guarantee compensation". As for returning to France, "you have to fend for yourself," says Bruno Gazeau. "The user is not covered at all in case of bankruptcy" regrets the president of the FNAUT, who indicated that his organization insisted on the government of the European Union to change the law on this point.