Convenience store Unmanned sales office at midnight Lawson started experiment 23:06:41
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Concerning the convenience store's 24-hour operation, Lawson started a labor-saving experiment in Yokohama that did not place a salesclerk in the sales area at midnight.
The experiment is being conducted at a store in Isogo Ward, Yokohama.
From 00:00 am to 5:00 am, there are usually two people, but in the experiment, one person simply stands by in the backyard for trouble shooting, and no store clerk is placed at the cash register or sales floor.
In this store, the machine installed at the entrance reads the QR code of the customer registered in advance, or if you photograph the face, the automatic door opens and you can enter the store, and the payment is done at the self-checkout or smartphone.
In addition, we have strengthened the surveillance system by installing 29 cameras, three times the usual security measures.
On the other hand, liquor and cigarettes that require age verification by the store clerk are not sold at midnight, and courier shipments and ticketing are not accepted.
Lawson conducts experiments over half a year to determine whether to increase labor-saving stores while ascertaining the effects of labor cost reduction and impact on sales.
In the convenience store industry, Seven-Eleven and FamilyMart are also experimenting with "short-time sales" and are continuing to search for new stores.
A woman in her 40s who went shopping said, “I feel anxiety about crime prevention but I think it will come because it is a neighborhood. I want you to give me more support when trouble occurs.”
In addition, Akira Maeda, the owner of a convenience store that conducts an unmanned experiment, said, “In the late-night hours, even if the hourly wage is high, it is difficult to employ part-time workers, so there are high expectations for unmanned operation. I have resistance, but I think it would be nice to be able to provide a place for shopping. "
Regarding the purpose of this experiment, Takuya Nagasawa, Director of Lawson's System Planning Department, said, “I want to think about a new 24-hour business while improving the operation in the experiment.”