Dubai Airports has honored airlines, concessionaires and service providers in recognition of their commitment to improving service and delivering exceptional experiences to passengers at the Dubai 2017 Excellence Awards ceremony organized by the Foundation yesterday evening.
HH Sheikh Ahmed bin Saeed Al Maktoum, Chairman of Dubai Airports, the Chief Executive Officer of Emirates Airline and the Group, said: "Teamwork is one of the secrets of the success of the aviation sector in Dubai." This vital sector serves the global economy and human civilization as a whole.
"We have invested billions of dirhams over the past years in order to continuously improve the quality of our services to airlines, service providers and travelers. We are working hard to achieve our vision of changing global travel concepts in line with our brand new brand," he said in a statement. Travelers' expectations are not only current but also future. "
"Dubai International Airport is no longer just a place for the traveler to reach its destination, but a center that connects the world to each other and provides its users with unrivaled choices, whether in connection, accommodation, entertainment and the best food. We are a miniature model of the city of Dubai, which the world looks forward to as an icon, and therefore we can only be like it. "
He expressed his deep appreciation to the winning companies and called on them to continue their efforts to ensure that they remain at the forefront of a changing and competitive environment among the major players, to introduce more creative ideas and to create more distinguished services that delight the passengers who are at the top of Dubai airports' priorities.
For his part, the CEO of Dubai Airports, Paul Griffith, presented the awards to the winning companies during the ceremony in recognition of the contributions made by business partners and airlines to improve the experience of travel through Dubai airports.
"We celebrate this evening not only with the achievements we have made, but also with the partnership," Griffith said. "Our partnerships are the foundation of all our successes, helping us to deliver on our promises to delight our customers and dazzle them with the splendor of what we offer."
The awards, which focus on customer service and operations, innovation, partnership, sustainability, pride and dedication at the airline and hospitality providers, were won by Endeavor and Candelius in the partnership category, while Katy Pacific, , And McDonald's in the customer service category. Within the sustainability category, Air France and JC Deco won the award. In the innovation category, Emirates Airline and Trafallex won the award. In the category of operational excellence, Middle East Airlines and Hard Rock Café won the award. As part of the private equity category, Team OutDxP won. On the individual level, Elizabeth Nightingale of British Airways and Adam Badge of Trafallex were selected for pride and dedication in recognition of their outstanding efforts to serve travelers.