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The National Police Headquarters in Aragon has alerted citizens to an upturn in scams, initiated through a call , in which the authors of the scams impersonate Microsoft and request personal and bank details with the aim of making monetary charges. .

As reported by the police, the modus operandi is initiated through a random call to landline numbers obtained by perpetrators through telephone directories, social networks and the Internet. In these calls, they pose as Microsoft employees and request access to the computer , which is allegedly being affected by a virus.

Thus, through some indications, the victim installs a remote control program on his computer with which the alleged scammers seize keys, passwords and other sensitive information, such as card numbers.

The alleged perpetrators can also contact victims through false error messages that they launch on websites showing technical support contact numbers. These false messages try to trick the victim into making a call to a technical support hotline , although behind this line there is a scammer.

In addition, the alleged perpetrators of the scam use techniques to gain the trust of the interlocutor and thus, without their knowledge, lock their computer in order to request their personal data and perform the unlock. To do this, they simulate from the accent of the person making the call - preferably English or South American - to the reason for it and the solution they offer, to gain the confidence of the interlocutor and carry out their deception.

How to protect yourself from crime

Microsoft, through its website, has reported how to protect itself against tech support scams, stating that the company's error and warning messages never include phone numbers.

The company, from the support section of its website, includes a text entitled Protect yourself against technical support scams in which it explains this type of crime and how to identify it. Similarly, they warn what to do if a tech support scammer already has your information and how to report a scam to Microsoft.

For its part, the National Police through its social networks -Youtube, Instagram, Twitter and Facebook- has launched its '#no piques' campaign in which the scams present in society are reported in order to be prevented and informed and in this way, be able to identify them and know how to act before them.

According to the criteria of The Trust Project

Know more

  • Microsoft
  • National Police
  • Youtube
  • Twitter
  • Internet
  • Instagram
  • Facebook
  • Aragon

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