Multiple departments have accelerated the improvement of the mechanism for “getting one thing done efficiently” in government services——
Improve administrative efficiency to maximize the benefits to businesses and people (get one thing done efficiently)
Reporter Qiu Chaoyi, Lin Lili, Sun Xiuyan
"People's Daily" (Page 10, April 9, 2024)
Editor's note: The "Guiding Opinions on Further Optimizing Government Services, Improving Administrative Efficiency, and Promoting "Getting One Thing Efficiently" issued by the State Council will further promote the improvement of quality and efficiency of government services and achieve "efficient handling" in more areas and on a wider scale. Make a plan to "get one thing done efficiently" and make it clear: In 2024, promote the overall improvement of online and offline government service capabilities, improve the key matter list management mechanism and normalization promotion mechanism of "get one thing done efficiently", and realize the first batch of high-frequency, Efficiently handle “one thing” that covers a wide range of problems and maximizes convenience for enterprises and people.
Focusing on key issues, our reporters recently visited relevant departments to improve efficiency, strengthen synergy, pay close attention to implementation in the process of government services, and accelerate the practice of improving the mechanism of "getting one thing done efficiently" in government services.
Human Resources and Social Security Department——
Integrate more people's livelihood services into social security cards, sort out high-frequency service items for the elderly, and promote the implementation of "packaged services" and "associated services"
Social security cards are the basic carrier of people's livelihood services. As of February this year, the number of social security card holders has reached 1.38 billion, and 976 million electronic social security cards are available on mobile phones. At present, Shanghai, Jiangsu, Zhejiang, Anhui, Jiangxi, Hainan and other places have issued "one card" regulations, and Beijing-Tianjin-Hebei, the Yangtze River Delta, Sichuan and Chongqing have launched coordinated legislation.
In the "Guiding Opinions on Further Optimizing Government Services, Improving Administrative Efficiency, and Promoting "Getting One Thing Efficiently" (hereinafter referred to as the "Guiding Opinions"), the human resources and social security department takes the lead in responsible for "one thing" services for residents with social security cards, retirement "One thing" government affairs service, and cooperate with relevant departments to carry out another 7 "one thing" government affairs services. Social security cards have been widely used for employment, entrepreneurship, and social security benefits and subsidies. On the basis of the payment of benefits, Shandong Province has launched the "Enjoy Shandong Tour" social security card consumption discount activity to stimulate consumption; nearly 10,000 medical institutions in 41 cities in the Yangtze River Delta have implemented the entire process of registration, treatment, settlement, and medicine collection with social security cards "One Card" application; Sichuan and Chongqing have launched a "One Card" project for reading social security cards. People using social security cards can enjoy borrowing and returning services from 169 libraries in the two places.
The Ministry of Human Resources and Social Security issued the "Notice on Accelerating the Construction of the "One Card" Service for Residents with Social Security Cards" and contacted relevant departments to jointly investigate and draft a "one thing" work plan for services for residents with social security cards. The person in charge of the Information Center of the Ministry of Human Resources and Social Security said that the next step will be to integrate more people's livelihood services into the social security card, reduce repeated submission of certification materials, and reduce back-and-forth errands and reimbursement of advance payments.
In addition, the human resources and social security department will also focus on key nodes such as birth, education, employment, mobility, and retirement to provide the public with "all-in-one card" services, such as young and middle-aged people applying for transfer of social security relationships, and the elderly enjoying elderly care services. The human resources and social security department has carefully sorted out high-frequency service items for the elderly and promoted the implementation of "packaged services" and "associated services". For those who are approaching retirement or reaching the age of receiving benefits, they will be reminded of their rights to apply for benefits through text message notifications, employer contacts, etc. During the process of pension benefit assessment and other business processes, matters such as the issuance of social security cards, termination of unemployment insurance benefits, and suspension of disability benefits for workers injured at work should be handled simultaneously.
In order to build a solid business and technical foundation for "getting one thing done efficiently", the human resources and social security department has deeply promoted the "full data sharing, full service Internet access, and full business card use" of the human resources and social security system. The national human resources and social security government service platform and national government services The platform has accelerated the realization of user, data and business connectivity, and the coverage of "inter-provincial universal service" and "one-stop service" for human resources, social and government affairs services has been continuously expanded.
According to the relevant person in charge of the Ministry of Human Resources and Social Security, the human resources and social security department will break down the tasks of "getting one thing done efficiently" for human resources and social services one by one, and combine the construction of digital human resources and social security to promote concept reshaping, system reconstruction, process reengineering, and strengthen The human resources and social services business and related businesses are coordinated and integrated to handle "one thing at a time".
Market supervision department——
Reduce time, links, materials, and travel distance, and provide services with fewer links, shorter cycles, better processes, and lower costs.
"It is now very convenient to handle company cancellation. You can do it all in one stop on the Beijing Enterprise Service 'e-window'." Kong Liping, a staff member of Beijing Huiyouju Trading Co., Ltd., successfully completed the deregistration in Fengtai District, Beijing, where the company was registered some time ago. The company can be easily deregistered.
Before the deregistration facilitation reform, some enterprises reported that deregistration was “many procedures, time-consuming, and costly.” Kong Liping said: "I heard from colleagues that in the past, it required several trips to multiple departments to complete the deregistration, which was time-consuming and labor-intensive. Now it is much more convenient." In the new round of business environment reform, the Beijing Municipal Administration for Market Regulation will simplify The scope of application for deregistration is extended to limited liability companies, unlisted joint-stock companies, farmers' professional cooperatives and their branches, individual industrial and commercial households, etc. that have not incurred any claims or debts or have fully paid off their claims and debts, achieving full coverage of the types of business entities.
In accordance with the requirements of the "Guiding Opinions", the market supervision department takes the lead in three matters: changes to corporate information, opening of restaurants, and corporate deregistration. The optimization of the enterprise cancellation process by the Beijing Municipal Bureau of Market Supervision is an epitome of the "one thing" promoted by the market supervision department to optimize the enterprise cancellation registration. Pu Chun, a member of the Party Leadership Group and Deputy Director of the State Administration for Market Regulation, introduced that the State Administration for Market Regulation clearly requires the promotion of "getting one thing done efficiently" as an important starting point for optimizing approval services in the field of market supervision, innovating the approval service model, and focusing on reducing time and links. , reduce materials, reduce travel distance, and provide enterprises and the public with services with fewer links, shorter cycles, better processes, and lower costs.
The market supervision department promotes the extension of the "one thing" for business establishment to the "one thing" for corporate information changes. Relying on the "one-stop service" platform established by enterprises, when an enterprise applies for change registration, the market supervision department will simultaneously push the changed information to the public security, taxation, human resources and social security departments, etc. The relevant departments will complete the change filing in accordance with laws and regulations after receiving the information. In terms of "one thing" for opening restaurants, the State Administration for Market Regulation has guided all localities to rely on local government service platforms to set up a "one thing" area for opening restaurants online, and offline government service halls to set up a "one thing" comprehensive window for opening restaurants , promote simultaneous online and offline processing.
The relevant person in charge of the State Administration for Market Regulation said: “We will work with relevant departments to effectively optimize business processes, open up business systems, strengthen data sharing, promote online and offline integrated management, and achieve diversified service methods, optimized service processes, and the most simplified service materials. Minimize service costs and maximize convenience for businesses and people.”
National Medical Insurance Administration——
Eliminate all non-essential and unnecessary materials, and encourage localities to explore the use of birth medical certificates to apply for newborn insurance
Not long ago, a netizen from Ma'anshan City, Anhui Province left a message on the municipal government service platform to inquire about employee maternity reimbursement policies, prenatal check-up reimbursement and subsidy collection matters. Ma'anshan Municipal Medical Insurance Bureau gave a timely reply and guided the netizen to handle it. According to the "Notice on Promoting "Efficiently Doing One Thing" in the Field of Medical Security Services" issued by the National Medical Insurance Administration, the "Maternity Allowance Review and Payment" must be completed within 10 working days. This netizen will immediately Get perks.
Recently, the National Medical Insurance Administration announced a list of key items for “getting one thing done efficiently” for medical insurance in 2024. There are 8 service items involving insured persons. The relevant person in charge of the National Medical Insurance Administration said: "Comprehensively improve service efficiency, eliminate all possible and reducible links, eliminate all non-essential and unnecessary materials, and minimize the time and cost of insured personnel."
Since the establishment of my country's urban and rural residents' medical insurance system, the number of insured children has increased steadily, with 256 million insured children in 2023. At the same time, there are also problems such as many procedures and long procedures for newborn insurance, and a small number of parents have low awareness of insurance participation. The National Medical Insurance Administration, together with relevant departments, recently drafted the "Notice on Launching a Special Action for Children to Participate in Basic Medical Insurance", proposing to focus on optimizing the insurance enrollment process for newborn children, simplifying the insurance registration process, improving services, and implementing "one thing for the birth of a newborn" "Processing, encourage localities to explore the use of birth medical certificates to apply for newborn insurance.
The relevant person in charge of the National Medical Insurance Administration said: "In this year's list of key items for medical insurance to 'do one thing efficiently', we have made it clear that newborns can apply for medical insurance with their household registration or birth medical certificate, and maternity medical expenses can be directly reimbursed."
In order to implement the "one thing" of medical insurance code to purchase medicines and facilitate the use of the people, the medical insurance department will continue to go to designated medical institutions across the country to carry out the "go through the process and find the blocking points" activities on the use of medical insurance codes this year, and accelerate the promotion of the use of medical insurance codes in The entire process of appointment registration, sign-in for medical treatment, diagnosis and treatment, report inquiry, pharmacy collection, etc. can be used to reduce waiting time in queues and improve the experience of seeing a doctor and buying medicine.
The relevant person in charge of the National Medical Insurance Administration said: "Next, the medical insurance department will adhere to the combination of 'immediate change' and 'long-term establishment', solidly promote the application of medical insurance codes in the entire process of medical treatment and drug purchase, and promote the formation of 'blocking points sorting and service optimization' , Strengthen the normalization and long-term working mechanism of support."
message board
▶We expect relevant departments to gradually unify the scope of the basic medical insurance catalog and reimbursement policies, narrow the differences in treatment across regions as much as possible, further optimize the direct settlement policy for medical insurance across provinces and in different places, and enhance patients' sense of gain.
▶When companies relocate overseas, they sometimes face cumbersome formalities and procedures. We hope to further simplify the process of cross-regional relocation of companies.
▶It is hoped that a window for the elderly will be set up in the government service hall to provide policy consultation, business agency and other services for the elderly. For special elderly groups such as "empty nesters" and those with disabilities, staff will come to handle business to provide more convenience.
▶It is recommended to speed up the launch of an integrated employment-related platform to provide enterprises and the public with services such as employment consultation, employment information, and signing of tripartite agreements. At present, the retirement procedures for employees are still relatively complicated. We hope to improve the corresponding mechanism and promote the completion of retirement procedures in one go.
——Excerpts from netizens’ comments are taken from the People’s Daily client