All localities are deepening the innovation of government service models, and promoting the reduction of service time and costs for enterprises and the public——
You can only enter one department offline and do it all online (get one thing done efficiently)
General Secretary Xi Jinping pointed out that we should accelerate the promotion of e-government and build a full-process integrated online service platform to better solve the problems of difficult, slow and complicated services that have been strongly reported by enterprises and the public.
This year's "Government Work Report" proposed to "accelerate the construction of digital government. Driven by the promotion of 'getting one thing done efficiently', we will improve the level of government services." Previously, the State Council issued "On Further Optimizing Government Services, Improving Administrative Efficiency, and Promoting "Efficient Processing" The "Guiding Opinions of "Becoming a Thing" requires comprehensively deepening the innovation of government service models. This edition launches a series of reports starting today, focusing on the exploration of optimizing government services and improving administrative efficiency in various places.
From "one door" to "one visit at most", from "no face-to-face" to "one-stop service", in recent years, various regions have continued to accelerate the upgrading of government services, improve quality and efficiency. Many places have actively explored aspects such as integrated management of related matters, committed management of shortage-tolerant matters, cross-regional management of non-local matters, and application-free policy services, etc., making good use of digital empowerment, improving the approval process, and further enhancing the sense of gain for enterprises and the public.
Integrated Office of Related Matters
Sorting out various service matters to achieve active recommendation and accurate matching of relevant services
Social security and medical insurance, citizen cards, commercial registration... Walking into the Government Service Center of Qiantang District, Hangzhou City, Zhejiang Province, citizens are handling various government services in the spacious service hall.
Going up to the second floor, the newly established Enterprise Comprehensive Service Center (hereinafter referred to as the "Service Center") last year is equally busy. The venue not only aggregates services from multiple government departments, but also integrates market-side and social-side services such as banks, law firms, and intellectual property service companies. It "system-packages" scattered enterprise service contents and promotes "doing one thing efficiently." "It's effective on the ground." The service center divides all enterprise-related service matters into eight functional sections such as talent, science and technology, finance, rule of law, and opening up. In accordance with the requirements of "comprehensive acceptance at the front desk, classified joint processing at the backend, and time-limited processing and feedback", it can realize multiple demands in one place. Process at the station.
"I used to run back and forth from various windows, but now it's 'self-service ordering' and one-window service." Xiang Lixue, manager of Hangzhou Maken New Material Technology Co., Ltd., is handling many matters such as talent recruitment in the talent service section. When I came to the corresponding window, the service specialist provided the corresponding solution and the process was completed in less than half an hour. In addition, the service center has also set up a comprehensive service window on the first floor to provide special services for difficult matters.
"In addition to simplifying the process, services are now proactively coming to your doorstep." After completing the business, Xiang Lixue opened the "Enterprise Service Shinkansen" page of the Zhejiang Government Service Network, scanned the corporate legal person QR code, and entered the online "Enterprise Exclusive Service" space". In the policy service section, relevant policies such as Hangzhou Engineering Research Center certification and green factory declaration are clear at a glance.
From "enterprises looking for services" to "services looking for enterprises", Qiantang District's "Enterprise Service Shinkansen" digital platform linked the data base of taxation, social security and other departments to establish labels containing a total of 97 indicators in 9 dimensions, collecting various indicators. It has more than 1.8 million pieces of data and created exclusive portraits for 33,000 companies. At the same time, with the help of intelligent algorithm models, the platform automatically screens and pushes adaptive policy products for enterprises. In addition, companies can also add operating data, fixed asset investment, intellectual property and other information themselves to achieve more precise functional matching.
"We have also launched the 'Enterprise Diagnostic Service', which based on the integration of government data and public information, diagnoses from the five dimensions of enterprise scale stability, technological innovation, financing needs, operating risks, and judicial risks, helping enterprises to discover risks in a timely manner ." said Li Yajun, chief service officer of the policy service sector of the service center.
The "Regulations on Optimizing the Business Environment of Zhejiang Province" clearly requires that people's governments at or above the county level should rely on government service agencies to build comprehensive enterprise service centers. As a new carrier to promote "getting one thing done efficiently", various regions in Zhejiang have successively built comprehensive enterprise service centers, launched online comprehensive enterprise service platforms and electronic business license "enterprise codes". In addition, Zhejiang has strengthened the effectiveness of policy integration and implementation, comprehensively sorted out the various services that enterprises can enjoy, and achieved active recommendation and accurate matching of relevant services.
Currently, Zhejiang is guided by the value-added reform of government services and continues to optimize the business environment. "On the basis of simplifying materials and reducing links for statutory service matters, we use various forces and technical means to provide enterprises with a wider range and deeper level of precise and personalized derivative services, and proactively provide services to the forefront." Zhejiang Province The relevant person in charge of the Reform Office of the Commission said.
Commitment to handle shortfalls
Use the "Credit Office" to solve the "difficulty in proving"
"I came to apply for real estate registration business. Because I forgot to bring my official seal, some application materials could not be stamped and confirmed on the spot. I thought it would not be possible, but I did not expect that it was 'accepted' and the application was completed in half an hour." In Shantou City, Guangdong Province Tang Jiasong, the entrusted agent of Shandong Energy Group Equipment Manufacturing (Group) Co., Ltd. at the Real Estate Registration and Trading Center, praised the service efficiency here.
"In the past, corporate users had to go through multiple operations if there was a lack of materials when handling real estate registration, transfer and other services. After the implementation of the lack-tolerance acceptance system, if non-critical application materials are missing or have defects in non-critical application materials, after the enterprise applies And if we promise to make up for it within 10 working days, we will accept it first, and the company can just supplement the relevant materials within the commitment period." Cai Yanhui, deputy director of Shantou Real Estate Registration and Trading Center, said.
Real estate registration is an important matter in corporate development and personal life. Currently, some cities in Guangdong Province are increasing their efforts to implement "notification and commitment + vacancy processing" approval services based on local realities, and establishing differentiated mechanisms for post-event verification and risk prevention. , improve service efficiency.
"Since the implementation of the notification and commitment system for non-notarized inheritance registration of real estate, Guangzhou has successfully processed nearly 20,000 non-notarized inheritance registrations of real estate." The relevant person in charge of the Guangzhou Real Estate Registration and Trading Center said that in actual registration work, it is often difficult for applicants to obtain If the death certificate and kinship certificate of the deceased's parents meet the prescribed circumstances, they can be processed through the notification and commitment system, and the "credit office" can solve the "difficulty in proving".
While implementing the notification and commitment system to provide convenience for enterprises and the public, the center also strengthens post-event supervision, carries out joint punishment for breach of trust, and conducts random inspections of approved and registered cases on a proportional basis from time to time. The staff of the center will verify the applicant's commitment through information and data sharing inquiries, on-site inspections, etc. If the applicant deliberately conceals the true situation or provides a false commitment to register the inheritance, the applicant will be required to correct the registration in accordance with the law.
"In the process of implementing the 'Notice and Commitment + Tolerate Handling' review and approval service, we have also established a corresponding fault-tolerant mechanism. During the processing process, except for situations where the staff seek personal gain in the name of tolerant acceptance, no acceptance or failure will be caused due to tolerant acceptance. Punishment and accountability will be carried out if the review requirements are incomplete, so as to maximize the optimization of government services." Cai Yanhui said.
Cross-domain handling of remote matters
With "license-free service", it is convenient for the masses to enjoy more "same-city benefits"
Chen Ning, who lives in Nanjing City, Jiangsu Province, has his place of work and provident fund deposit in Shanghai. He wants to withdraw his provident fund to repay the loan for the housing he purchased in Nanjing. According to previous procedures, the main mortgage lender must be present before the process can be processed. However, the main lender is his wife, who cannot leave Nanjing for Shanghai to handle the loan due to work reasons recently, which puts the family in difficulty.
With the mentality of giving it a try, the couple came to the provident fund window of the Nanjing Municipal Affairs Service Hall for consultation. The staff introduced to them that there is now a "one-stop service" service method for the Yangtze River Delta Housing Provident Fund, which can handle 8 high-frequency provident fund service matters, including purchasing a house in another place, withdrawing the provident fund, and issuing a provident fund loan payment and deposit use certificate in another place.
Subsequently, the staff logged in information for Chen Ning through the platform. Two working days later, the provident fund withdrawn by Chen Ning was successfully received. There was no need to travel between Shanghai and Nanjing, and unnecessary expenses were avoided.
The innovative government service model and data sharing for cross-domain management have brought a real sense of gain to the people.
17 years ago, Zhou Qiang came from Yongjia County, Wenzhou City, Zhejiang Province to Shengze Town, Wujiang District, Suzhou City, Jiangsu Province to invest and operate a weaving factory. As his business grew, he brought his parents with him a few years ago and the family settled in Wujiang. But the issue of reimbursement for his parents' medical treatment in another place worried him. The elderly's medical insurance payment place is in Yongjia County, and the medical expenses incurred in Wujiang District still need to be reimbursed back to the original place of residence. Not to mention going back and forth, it is also time-consuming and laborious.
In order to solve the problem, Zhou Qiang came to the Shengze Town Convenience Service Center for consultation. The staff told him that he could register for long-term residents in other places to achieve direct medical insurance settlement locally. The "Cross-Domain Access·Cloud Comprehensive Window" in the Shengze Town Government Service Hall can directly connect to the Yongjia County Government Service Center to complete the registration of long-term residents in other places.
"It's more convenient than imagined!" On the same day, Zhou Qiang initiated remote services with one click on the "Cross-domain General Service Cloud Comprehensive Window" self-service terminal and connected to the staff of the Yongjia County Government Service Center for access and acceptance. The ID card information was read on site to complete the face comparison, and the power of attorney and parents' ID cards were transmitted online to local staff for review through a high-speed camera. Zhou Qiang handled the registration matters for long-term residents in other places for his parents, eliminating the need for medical treatment in other places. The worry of reimbursement.
“In recent years, with the implementation of the integrated development strategy of the Yangtze River Delta, cross-regional operations of enterprises have become increasingly frequent, and more and more people live across regions. Off-site services that are closely related to production and life, such as education, employment, and social security, have become new rigid needs. ." Zhang Min, deputy director of the Jiangsu Provincial Data Bureau, said, "Service models such as one-stop service and cross-domain service, through data sharing and technology empowerment, innovative business scenarios, can effectively solve the difficulties of corporate people such as traveling to multiple places and turning back and forth to do things in different places. Block some problems.”
Jiangsu has strengthened departmental coordination and continuous innovation in exemplary scenario applications. Government service centers at all levels in the province have set up special windows for "one-stop service" in the Yangtze River Delta, and 175 high-frequency matters have been included in bank self-service terminals. Online, Jiangsu has implemented the integrated development of the 12345 hotline in the Yangtze River Delta, established a direct call transfer mechanism for provinces and some districts and cities, and a responsibility system for first receiving cross-provincial requests. In addition, Jiangsu continues to deepen the construction of the "license-free Yangtze River Delta" and realizes the sharing of 37 types of high-frequency electronic licenses, with 674 online application scenarios and 1,384 offline application scenarios, further facilitating the "license-free service" for businesses in the Yangtze River Delta region. Enjoy more "same city treatment".
Free application for policy services
Policy dividends can be enjoyed directly, bringing real convenience to more companies
Some time ago, Shandong Anxin Pharmaceutical Co., Ltd. received 256,200 yuan of funds in its account, with the words "return for stable employment" written on it. "We didn't apply in advance, and the funds were allocated directly!" said Lu Jun, director of the Human Resources Department of Shandong Anxin Pharmaceutical Co., Ltd.
Where did this money come from? A few days later, staff from the Human Resources and Social Security Bureau of Licheng District, Jinan City, Shandong Province took the initiative to come to explain the policy. Lu Jun understood: Jinan City is promoting the policy of "enjoy without application" - enterprises can enjoy policy dividends without applying.
In recent years, Jinan City has continuously deepened the reform of "delegating power, delegating power, delegating power, delegating power, delegating power, delegating power, delegating power, delegating power, delegating power, delegating power, delegating power, delegating power and optimizing services." "Enterprises don't know what policies they can enjoy and who to turn to to fulfill the policies. When applying to the competent authorities, they may have to go through many places, carry various materials, and fill in a large number of forms. The procedures are long and the efficiency is low." Wu Yutao, director of Jinan Enterprise Service Center explain.
In order to allow enterprises to conveniently enjoy policy dividends, Jinan City has strengthened internal coordination and linkage between departments and launched a list of "enjoy without application" policies focusing on industrial development, innovation and entrepreneurship, financial support, talent incentives, supply and demand docking, and service guarantees. and announced to the public.
"In the past, it was 'people look for policies', and companies take the initiative to apply; now it is 'policies look for people,' and companies can just wait and allocate funds." Wu Yutao introduced that Jinan City is accelerating the transformation and upgrading of the digital government, with the concept of "Quanhui Enterprise·Jinan City Enterprise Service Comprehensive" Relying on "Smart Platform", it integrates more than 15.5 million pieces of data information from 10 relevant municipal departments, and uses big data and other technologies to accurately match and intelligently push qualified enterprise-friendly policies for enterprises.
Exemption from application does not mean exemption from review. "The front-end of the smart platform provides services to enterprises, and the back-end connects to the city's functional departments to provide policy interpretation, review, evaluation and other services; each department strengthens process supervision, promptly discloses the list of enterprises that enjoy policy awards and subsidies, accepts social supervision, and ensures that awards and subsidies are scientific and reasonable , fair and just." Wu Yutao said.
Since 2021, the city of Jinan has issued 3 batches of 129 "enjoy without application" policy lists, benefiting more than 900,000 operating entities (times). "We will promote the horizontal coordination of various enterprise-related service departments and the linkage between urban and rural areas, continue to deepen the 'no application required' reform, improve the accuracy of data matching, expand policy coverage, truly open up the 'last mile' of enterprise-friendly services, and provide more It brings real convenience to many enterprises." Wu Yutao said.
Our reporter Dou Hao, Li Zong, Yao Xueqing and Li Rui
(People's Daily)