“The hotline received more than 3.5 thousand calls, more than 100 times we provided assistance in person. Of course, this figure is conditional, because specialists work with people for a long time,” she said in an interview with TASS.
She also noted that department specialists accompany the victims or relatives of the victims throughout the entire investigative procedure, which can last quite a long time.
According to Timofeeva, psychological assistance is currently provided by employees of a number of departments: the Ministry of Emergency Situations, city services, the Ministry of Health, etc.
Earlier, the Russian Ministry of Emergency Situations opened a hotline in connection with the terrorist attack at Crocus. The Ministry of Education and the Ministry of Health also launched hotlines.