Adhere to the principles of overall planning, intensive efficiency, convenience and burden reduction, safety and reliability
All localities are deepening the rectification of "formalism at the fingertips" (New observation on the status of cadres·Currently reducing burdens at the grassroots level)
Editor's note: With the development of mobile Internet technology, formalism has moved from the "desk" to the "fingertips", and the changed "work groups" and "government APP" have increased the burden on grassroots cadres.
The meeting of the special working mechanism to rectify formalism at the central level and reduce the burden on the grassroots emphasized that efforts should be made to correct "formalism at the fingertips", continue to promote the rectification of typical problems, and break data barriers. At the end of last year, the Central Cyberspace Affairs Commission issued "Several Opinions on Preventing and Controlling "Formalism at Fingertips"", requiring the strengthening of standardized and standardized management of government mobile Internet applications, government public accounts, and work groups.
Focusing on issues such as "forced promotion of downloads during use, excessive traces, and multiple filling of reports", "abuse of rankings and forced assessments during use of results", "overuse and overuse in the construction of government applications, and low frequency of use of certain applications", our reporters visited many On-site visits were conducted to present the progress of in-depth efforts to correct “formalism at the fingertips” at the grassroots level.
WeChat groups and government applications have been cleaned up and rectified in many places, but the problem of excessive traces still exists in some places
"When I go out to do work, if I don't take photos and archive them, I always feel that the work is in vain." A township cadre reported to reporters.
In the WeChat account of Wang, a village cadre in a certain place, there are 33 work groups alone. In his daily work, he often needs to reply to messages from various work groups, and about half of the work groups need to upload various materials and photos. In some places, for the same work task, grassroots cadres also need to upload photos of work traces or complete "check-in" on various government affairs applications or WeChat groups.
In response to problems such as too many work groups, many places have taken rectification measures. Huzhu Tu Autonomous County of Qinghai Province conducted a thorough investigation of the WeChat groups and QQ groups of all units in the county to understand the name content, number of users, function positioning, scope of application and frequency, list items and sort out the WeChat groups and QQ groups identified through the investigation Investigate and judge one by one, focusing on whether there are problems such as duplication, forced use, abuse of rankings, excessive traces, etc.
Having worked at the grassroots level for nearly 20 years, Huang Mingfeng, secretary of the Party branch and director of the village committee of Zhangzhenqiao Village, Luoshe Town, Huishan District, Wuxi City, Jiangsu Province, said frankly that in the past, there were many WeChat work groups and mini programs, and one work group was established for each task. When the phone beeps, you have to check your phone in time and reply "received", and you also have to send various electronic materials, which takes up a lot of working time.
In recent years, Wuxi City has continued to promote the clean-up of government affairs applications and WeChat groups, and has cleaned up 8 government affairs applications for villages, communities or extending to village-level organizations, 8 new media public accounts, 44 WeChat mini-programs, and network work groups 749. Huishan District comprehensively sorted out "one thing, multiple groups" and less frequently used work groups based on actual work conditions, and rectified the redundant WeChat groups identified.
With the deepening of the rectification work, Wuxi's grassroots cadres spent less time on "watching groups" and "climbing buildings", releasing more energy to improve their work style and work hard for the people. Huang Mingfeng has more time to go to the fields to communicate face-to-face with the masses and solve practical difficulties.
Also feeling relieved is Luo Jing, director of the Public Service Office of Jiangdi Street, Hanyang District, Wuhan City, Hubei Province. "In the past, there were more than 30 work groups on my mobile phone, and I was often pulled into some temporarily formed work groups. I stared at my mobile phone every day for fear of missing important information." Luo Jing told reporters that now the city has built a unified electronic work group In the official document intensive platform, important information and official documents are transmitted on the internal OA system; WeChat and QQ work groups have been greatly reduced, and only a few necessary ones are retained.
Some places have taken corresponding measures to address issues such as multiple entries and reuse. Canceling "zombie accounts", rectifying program applications, merging duplicate group chats... Qinghai carried out investigation and rectification of prominent problems in the province's new government affairs media, and conducted a thorough investigation of the situation of government affairs accounts that have stopped maintaining but have not been canceled; government affairs applications that do not meet the requirements, Websites, public accounts, mini programs and various work groups have been comprehensively cleaned up to make the mobile phones of grassroots cadres "lighter" and reduce their burden.
Rather than simply using ledger records as the basis for assessment, duplication of government affairs applications is gradually decreasing.
"In the past, we often used online law enforcement service platforms in our work. We had to log in every day, pay attention to check the latest task information, and 'check in' the inspections and visits in real time to form a clear action track, and regularly upload the findings during inspections Problems such as uncivilized behavior, illegal construction, etc. are attached, with comparison pictures before and after rectification and brief text explanations." A grid member introduced to reporters.
In fact, there was already a special grid application platform that could fill in relevant matters. With the addition of an online law enforcement service platform, many matters have to be uploaded repeatedly. The grid officer said: "Some incidents should have been handled by law enforcement departments, which are beyond the scope of the grid officer. Additional reporting of these contents on the online law enforcement service platform adds an extra link and does not play a significant role in solving the problem. effect."
After the local problem was discovered, rectification was carried out. Currently, the online law enforcement service platform has been cleaned up. Grid officers do not need to log in to two platforms every day, and they no longer need to report incidents repeatedly.
At the grassroots level, there are many applications for government assistance, which has been a problem that has been frequently reported by village cadres before. Ren Peng, the first resident secretary of Goudi Village, Zhongyang County, Luliang City, Shanxi Province, has been helping the village since the beginning of the poverty alleviation campaign. His feelings are more obvious: “In the past few years, there have been many changes at different levels of the province, city, and county. In a separate government application, the same data and photos must be uploaded repeatedly. In recent years, local platforms have been connected to the national anti-poverty monitoring platform and uploaded relevant information at once, which has reduced the pressure of filling in and reporting poverty alleviation monitoring data."
"Currently, the requirement for village cadres is to 'visit every household'. Every time they enter a household, they need to take photos and upload them. Apart from this, there are no other requirements." A grassroots cadre in a western province said, "Basic traces are necessary. , which is also helpful for work.”
Qinghai proposed in the "Ten Measures to Promote Policy Implementation, Reduce Burdens on Grassroots Levels and Improve Work Efficiency" that we insist on starting from the source, starting with provincial-level agencies, and should not simply use ledger records, work notes, etc. as standards for whether work is implemented. It is not allowed to upload screenshots or recorded videos of work scenes in WeChat work groups or government affairs applications as a substitute for actual work evaluation. From the assessment level, we will rectify the "fingertip marks" at the grassroots level.
The General Office of the Wuhan Municipal Party Committee, the General Office of the Municipal Government, the Municipal Commission for Discipline Inspection and Supervisory Committee and other departments formed a special work team to organize relevant units in the city to study and judge the original more than 600 mobile Internet applications one by one, and identify those that have been idle for a long time, have low usage frequency, and have poor functions. Categories such as those that are replaceable and out of touch with the business will be cleared one by one, and a batch of office, management, and learning applications will be consolidated and retained; at the same time, the standardized management of the network work group will be strengthened, and 5 clues to the problem will be verified and dealt with since 2023, and relevant units will be guided and prompted to further Optimize methods and methods to prevent “formalism at your fingertips”.
Break down data barriers, integrate system terminals, and reduce the burden of grassroots cadres switching back and forth between government affairs applications.
There are thirty or forty websites stored in the favorites of computer web pages, and the account passwords are recorded in different notebooks. Every time people come to do things, they have to switch between several different websites and mobile applications... This was once the Hanyang District of Wuhan City. The working status of Liu Wen, a grid member of Jiangteng Community in Jiangdi Street.
Community work is intricate, and the handling of various people's livelihood matters involves multiple platforms. Different government platforms and system terminals are not connected to each other, requiring frequent system switching and multiple data reporting.
Since 2021, Wuhan City has integrated 48 system terminals used in communities, canceled 17 community system terminals, integrated 17, and connected 14, and shared 18 types of data through City Brain to achieve "one table sharing" of basic community data. , grassroots business is “directly handled at one end”, and various systems are “one-way login”. At present, the unified "community work platform" has covered 3,476 communities (villages) in the city.
The reporter saw in the service hall of Jiangteng Community Party and Mass Service Center that the "Community Work Platform" system on Liu Wen's computer brought together the "Hubei Provincial Government Service Matters Management System", "Wuhan City Housing Security Management Information System" and "Wuhan City Comprehensive There are more than 30 system terminals such as "Government Grid Information System" and "Hubei Employment Service Information System". If you randomly click on a system, you can quickly jump to the corresponding interface.
Sister Zhao, a 45-year-old community resident, came to apply for flexible employment social security subsidies for people with employment difficulties. After entering her ID number, Liu Wen quickly checked Sister Zhao's employment status and medical insurance and social security payment status in the system. At the same time, her age, household registration and other basic information are automatically matched into the system, so there is no need to fill in too much information, and the business process is completed in just a few minutes.
Jiangteng Community has 6,878 households with more than 12,000 residents, but only 13 community workers. "In the past, due to the large number of systems and complex operations, one grid member could only handle the business of five or six residents in a morning." Xiao Jun, secretary of the Party Committee of Jiangteng Community, said that after the system is integrated, multiple terminals can be shared by filling in the information once , multiple filings are shared, the work efficiency is improved, and grid workers have more time to enter the building and move services forward.
It is necessary to both reduce burden and improve efficiency. Relevant departments in Wuxi City have built a strong urban brain and used big data platforms and smart terminals to promptly discover common problems in urban governance and emergency response, and coordinate professional forces to deal with them as soon as possible. Residents of Longyan Village, Hudai Town, Binhu District discovered that there was a gap between Qingyun Bridge and the road, which may be a safety hazard, so they reported it to the village. Wang Kang, deputy secretary of the Longyan Village Party Committee, handled the incident in a timely manner on the urban incident platform "Binhu Zhier" and quickly completed the incident acceptance.
Zhou Lei, a staff member of the Binhu District Urban Operation Management Center, told reporters that the platform integrates the "grassroots whistleblowing and department reporting" mechanism with the "12345" hotline processing mechanism to build a multi-dimensional discovery, intelligent push, precise processing, and efficient linkage. Urban incident handling system. "The application of smart terminals is supposed to speed up and improve the quality of our work. If it increases the burden on our fingertips, it is putting the cart before the horse. The implementation of the 'Binhu Smart Ear' platform has improved work efficiency and achieved the goal of arranging work arrangements for the masses. It has the effect of reducing worries, loosening ties at the grassroots level, and reducing the burden on cadres, so that everyone has more energy to implement." Wang Kang said.
Qiao Dong, Yao Xueqing, Fan Haotian
(People's Daily)