RATP opens an online service to report attacks

Europe 1 with AFP / Photo credit: STEPHANE MOUCHMOUCHE / HANS LUCAS / HANS LUCAS VIA AFP 10:42 a.m., March 8, 2024

RATP has opened a new service to combat violence in Parisian transport with the possibility for users to report an attack via an online form, the authority announced on Friday.

“This online reporting is not intended to replace filing a complaint,” the company specifies in a press release, but “this form will nevertheless allow victims to report at any time, particularly from home, even if they do not did not do so immediately when they were on the network.

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The digital form is available from Friday on the maratp.fr website.

Thanks to the data collected, RATP hopes to “better support victims” and “apprehend and treat acts of violence on its network”.

Communication campaigns

In addition to this measure, RATP announced two other initiatives: the launch of a study to propose communication campaigns based on "nudge" - a technique consisting of influencing individual behavior through incentives - and a campaign to remind travelers with the devices available to report an attack, such as the number 3117.

RATP and the regional transport organizing authority Ile-de-France Mobilités (IDFM) have stepped up initiatives in recent months to combat the phenomenon of sexist and sexual assault in transport.

In December, they inaugurated the first "secure place" in the Ile-de-France network at the Auber station, where victims or threatened people can be welcomed.

A major poster campaign was also launched in November.

“Nine out of ten women say they have suffered verbal or physical attacks on public transport,” Elisabeth Borne, then Prime Minister, declared at the time.

The RATP has also generalized on-demand descents on the bus network in the evening, from 10 p.m.