Harriet Wallin usually handles the bills with the help of the bank giro service, which she pays for through her company. She puts the letters in the box on Bäckvägen in Lillån near her home – most recently last week. But a few days later, she discovered that no money had been deducted from the account as usual, which she found strange.
"I first wondered if there could have been errors in the sorting or if there had been a break-in in the box," says Harriet.
She got in touch with the person responsible for emptying and received the message that the lock was broken and that the box had not been emptied, but that the case was misreported.
Responsibilities of managers
Harriet believes that it is the managers' responsibility to act and has herself tried to reach the person responsible at Postnord without success. There is no signage that tells you that the box is out of order.
"I have to be able to trust what's written here," Harriet says, pointing to the sign that says the box is emptied daily at 9 a.m. She continues: Postnord is a company that is financed by me, among others.
Managed to pay – but thinks about others
Earlier in life, she herself worked at a bank and quickly had time to pay her bills online when she discovered the problem.
"But I think of the seniors in the area who might do the same and don't notice it until it dims reminders with extra fees.
Why do you use bankgiro yourself if you can pay online?
"I pay for this service and I do it to make it easier for my relatives if something should happen. Then it's all on paper," Harriet said.
In the video, she talks about the problems and what responsibility she believes the company has. And here Postnord responds to the criticism.