Google, the owner of the giant search engine, asked its employees to fix the "bad responses" provided by the chatbot, which is supported by artificial intelligence "Bard", according to a report by "CNBC" (CNBC).
The company's CEO, Sundar Pichai, asked employees to spend two to four hours a day to help improve Bard's responses.
Executives realize that the company's Bard tool is not always accurate in how it responds to inquiries, and the onus is now on employees to fix the wrong answers.
Microsoft has adopted the GPT-4 product from Open AI, with the aim of running the chatbot in its Bing search engine. It broke Google's dominance in the search engine market.
So Google quickly unveiled a "cool" bot to rival the growing popularity of its OpenAI product.
However, Bard made some inaccurate responses during a promotional event, sending Google's share price down 9%, with losses estimated at $100 billion.
This currently puts Google in a weak position, as it is looking to prove that its upcoming products based on artificial intelligence are good.
Google CEO Pichai asked employees to spend 2 to 4 hours a day to improve cool responses (Reuters)
Prabhakar Raghavan, vice president of search at Google, asked employees to help Bard adjust his answers.
Raghavan wrote in an email that Bard's technology was great, but it was still in its early days, and the company was keen to rectify the bug.
By participating in internal testing, employees will help speed up model training and testing information.
The email included a link to a page explaining staff dos and don'ts, with instructions on how to fix responses during an internal cold test.
Among what needs to be done are instructions to keep responses polite, casual, and friendly, making sure they are in the first person, and that they use a neutral tone.
Employees are told not to use stereotypes and "to avoid making assumptions based on race, nationality, gender, age, religion, sexual orientation, political ideology, location or similar categories".
The memo also said, according to the CNBC report, not to "describe Bard as a person, use expressions of emotion, or claim to have human-like experiences."
In appreciation of their efforts, Google employees will receive a "MoMa" badge, which is a badge on the company's internal system that rewards the efforts of some employees, and they can display it in the employee's internal profile.
The top 10 contributors will also be invited to a hearing, where they will meet with the Bard team and have the opportunity to share their comments with them directly.
Google employees had previously criticized CEO Pichai for rushing to roll out the "Cool" robot.