Margaux Fodéré, edited by Yanis Darras 06:06, January 27, 2023

After assembly lines, will technology replace humans in service jobs?

Communication, secretarial work, journalism... Until now only occupied by humans, these branches could soon experience a revolution, with the advance of artificial intelligence.

Artificial intelligence capable of detecting cancers, a conversational robot that can write articles, even books... Will artificial intelligence steal our jobs?

This is what more and more French people fear.

According to a 2021 Botnation study, nearly eight out of ten French people are afraid of being replaced by new technologies. 

>> Find Europe Matin in replay and podcast here

An economic choice?

Because these AIs are capable of doing everything: communication, marketing, administration or even journalism… And these service professions, which represent nearly 75% of jobs in France, are on the front line in the face of artificial intelligence.

"A human being will take about an hour to write an article for a website, while artificial intelligence will take a few seconds", explains to the microphone of Europe 1 Emeric Lebreton, researcher in psychology and author of the book 

Robot Revolution


Between cost and efficiency, companies will have to arbitrate, he believes.

"Obviously, if you have a robot that can do this same task with ridiculous blows, we will tend to use the robot", continues the researcher. 

Work in collaboration with the Ii

But if jobs will disappear, it will nevertheless always be necessary for men to supervise the algorithms.

“Before, the workers made the objects. And then afterwards, they were replaced by robots and they became machine operators. This is exactly what is happening in the service sector”, explains Emeric Breton. 

"For example, a journalist will work in the future with an artificial intelligence which will write his article for him. And it is he who will dictate the right instructions so that she writes the right article", underlines the author of 

Robot Revolution


But the artificial intelligence revolution will take time.

Especially since today, companies seek above all to recruit employees, faced with the current labor shortage.