"My legs and feet are not convenient, so you came to my door to take pictures and give me my ID card. Thank you so much." On November 27, Uncle Kang, a villager in a village in Angao Town, Nanyang City, Henan Province, took the ID card sent to his home by the police. Thank you again and again.
Recently, the police from the Angao Police Station of the Wolong District Branch of the Nanyang Public Security Bureau learned during a visit to the village that Mr. Kang, who is in his 70s, lost his ID card, which brought a lot of inconvenience to his life and medical treatment.
The police took advantage of the rest time to take the initiative to bring cameras and other identity information collection equipment to the elderly's home to collect the data and information required for the ID card, and assisted Uncle Kang to successfully apply for the second-generation ID card.
Providing door-to-door services for the elderly with physical ailments and limited mobility, so that the elderly can feel the care of the society, is a microcosm of the implementation of the national strategy of actively responding to population aging by local public security organs and the promotion of high-quality development of the elderly care service system.
Since December 30, 2021, when the State Council issued the "14th Five-Year Plan" National Elderly Care Development and Elderly Service System Plan, local public security organs have adhered to the people-centered development concept and focused on the high-frequency issues involved in government services for the elderly. It continuously improves work style, innovates service measures, and launches a number of service items suitable for the elderly to effectively solve the difficulties encountered by the elderly group in handling business at the public security window.
Close to service with temperature
"With the improvement of economic and social development and the change of population structure, China has entered an aging society. Government departments at all levels adapt to this changing trend and actively promote the transformation of function performance and service methods, which will become the key to the transformation of government governance in the future. Inevitable direction.” In the view of Rong Jie, a professor at the School of Government Management, University of Chinese Academy of Social Sciences, while currently performing public security duties in an all-round way, public security agencies in various regions are actively adapting to the new requirements and challenges of the aging society for public security duties, focusing on the elderly. In response to the special needs of people in government services, a series of service measures suitable for the elderly have been introduced, which is a vivid embodiment of the concept of people-centered development.
The reporter of "Rule of Law Daily" learned in the interview that since the beginning of this year, the public security organs in various places have comprehensively upgraded the window convenience service facilities according to the needs of the elderly, and promoted the work to be closer to reality and the masses, so as to make the masses warm and happy with better services. , comfortable.
In Yangzhou, Jiangsu, in view of the inconvenient transportation in rural areas, some rural police stations have changed the traditional "on-duty" passive service to "diagnosing" active door-to-door service. The rural mobile "household registration office" is composed of household registration police and community police. Solved the problems of the left-behind elderly in remote areas, such as the difficulty of obtaining certificates.
The Xishuangbanna Public Security Bureau in Yunnan set up a service window for the elderly and a self-service convenience service supermarket, and added special guides to provide the elderly with "three help" services: "I help you do it", "I help you pay for it" and "I help you fill it out"; Zhoushan, Zhejiang The Putuo Public Security Bureau pays attention to the experience of the elderly in applying for certificates. The windows are equipped with medicine boxes, reading glasses, and promotional materials and guides for the elderly to read.
Gonghe Township, Muling City, Heilongjiang Province is located in the deep mountains and is a famous hometown of longevity.
In recent years, the Gonghe Police Station of the Muling City Public Security Bureau has established a file for the elderly to record in detail the family status and physical condition of each elderly person, and arranges for the police to visit the elderly regularly to help solve practical difficulties.
Respect and respect the elderly, the service of the public security organs is the first.
Local public security organs are actively providing targeted and differentiated services for the elderly, and have taken a series of thoughtful measures to help "the elderly have a sense of well-being", so that the elderly can really feel the warmth of the public security organs.
Mechanism optimization has speed
The rapid development of Internet technology and the popularization of mobile phone applications have brought great convenience to people's lives - daily needs such as eating, traveling, and shopping can be easily solved by simply touching the mobile phone screen.
But at the same time, there are also many elderly people who encounter difficulties and troubles because they do not have smart phones or are not familiar with the operation of smart devices.
In order to increase the elderly's sense of participation in the "digital society" and alleviate the powerlessness of "technical check-in", local public security agencies continue to "upgrade new" convenience services to minimize and fill the "digital gap" of the elderly.
Optimize the online operation interface and add large fonts and large buttons for page display; through "I will help you", solve the difficulties encountered by the elderly in self-service form filling, self-collection, and use of self-service equipment; reuse photos for the elderly , Simplify the photo collection process for entry and exit documents... The Exit and Entry Administration Bureau of the Heilongjiang Provincial Public Security Department formulated and issued a system to strengthen and improve the management of public security services for the elderly. On the basis of 8 service measures, including photo collection process, intelligent service, and courier service, various convenient facilities for the elderly have been added.
According to the living habits of the elderly, the Certification Center of the Public Security Bureau of Benxi City, Liaoning Province, keeps cash, bank cards and other traditional charging methods and "Health Code" agency inspection services in various windows, and solves the elderly's inability to operate smart devices and online payments through multiple channels. And other issues.
The entry-exit service window of the Yangzhou Public Security Bureau specially optimizes the photo collection process for senior citizens. Senior citizens who apply for permits can directly reuse photos of entry-exit certificates that have been processed within 5 years, and those who forget to bring the acceptance materials can also enjoy "acceptance of shortages" Serve.
The simple process of applying for a certificate allows the real implementation of "satisfaction in the public security, warmth in the window", which has won praise from the majority of elderly people.
"In order to achieve long-term effects in the aging-appropriate services of public security organs, we should not only rely on traditional government service methods, but also actively introduce and use new technologies such as the Internet, big data, and artificial intelligence to effectively alleviate the contradiction between insufficient police force and the work intensity of public security personnel. "Jie Jie suggested that while the public security organs develop aging-friendly facilities and equipment based on the characteristics of the elderly, and effectively combine traditional service methods with new technology means, they can also explore the introduction of social forces and market mechanisms to further enhance public security organs' aging-friendly government services. The accuracy, convenience and coverage of the system will comprehensively enhance the sense of gain and happiness of the elderly.
Prevention propaganda is strong
Not long ago, citizen Uncle Li went to the window of Huachuan Police Station, Baoying County Public Security Bureau, Yangzhou City in a panic to inquire about the one-time payment of endowment insurance. Under the guise of "endowment insurance", they sell false financial products to them.
The police patiently popularized anti-fraud knowledge to Uncle Li, and successfully prevented a scam involving "endowment insurance" as an agent.
Since the beginning of this year, public security agencies around the world have turned public security service windows into anti-fraud publicity positions to "run a business, carry out an anti-fraud publicity, and distribute a piece of anti-fraud information" to protect the "money bags" of the elderly group. .
The Public Security Bureau of Nanning, Guangxi compiled the "Fraud Prevention Handbook for the Elderly", summed up 23 types of fraud and 36 typical cases, and adopted the method of "telling stories and doing homework" to popularize fraud prevention knowledge.
The Economic Investigation Corps of the Shandong Provincial Public Security Department produced an original micro-animation "The Adventures of Uncle Cai, Aunt Cai and Aunt Sunset Red Avenue", which exposed the deceptive and confusing nature of illegal fundraising in the elderly care sector, and aroused strong resonance among the elderly.
Doing a good job in the work of public security to adapt to aging is a very heavy task, which requires not only "broad shoulders", but also "iron shoulders".
Rong Jie commented that the various measures for the aging work of public security organs at all levels are active, effective and in various forms, which better meet the various government service needs of the elderly.
"However, it should also be recognized that under the circumstances of the current public security organs with heavy responsibilities and insufficient police force, how to promote the effectiveness of this kind of work for a long time needs to continue to deepen and strengthen the long-term and standardized service mechanism." Jie Jie further The analysis pointed out that the public security organs should comprehensively summarize the mature experience of some places, lead the demonstration with typical experience, and use limited manpower and resource investment to produce better results in a wider range and form a relatively unified government service standard and sustainable working mechanism .
(Rule of Law Daily reporter Dong Fanchao)