Europe 1 with AFP 4:39 p.m., October 31, 2022
Instagram on Monday reported connection difficulties encountered by Internet users who mentioned untraceable or suspended accounts.
For its part, the social network has indicated that it is working to resolve this incident, which comes less than a week after the generalized bug that affected WhatsApp.
Instagram on Monday reported connection difficulties encountered by Internet users, some of whom mentioned suspended or untraceable accounts, and indicated that they were working to resolve the incident.
"We are aware that some of you are having difficulty accessing your Instagram account," explained the Meta subsidiary's communications department on its Twitter account.
"We are working on it and apologize for the inconvenience caused."
We're aware that some of you are having issues accessing your Instagram account.
We're looking into it and apologize for the inconvenience.
#instagramdown
— Instagram Comms (@InstagramComms) October 31, 2022
Dozens of Internet users said Monday on social networks that their Instagram identifiers were not recognized or that they had received messages telling them that their account was suspended.
The specialized site Downdetector has put the number of incidents at several thousand, with a peak around 2 p.m.
A similar incident occurred on September 22, without Instagram explaining the reasons.
WhatsApp already suffered an outage less than a week ago
The outage comes less than a week after another flagship Meta app, WhatsApp, crashed and affected billions of users last Tuesday.
In October 2021, Instagram, WhatsApp, but also Meta's flagship, Facebook, were shut down for several hours after a coordination problem between its various data storage centers.
Meta lost nearly 5% on Wall Street, the share price being at its lowest since January 2016. The group published, last Wednesday, results deemed disappointing by analysts, marked by the slowdown in advertising and the emergence of competitors, first and foremost TikTok.