Therese's family has now tried to get in touch with Detur without success.

Attempts have also been made to contact the hotel in Turkey without success.

However, via the company that flies, we have been told that there are no flights from Frösön.

What happened to the trip you booked, or if you will get any money back, is currently unknown.

- You feel cheated, that we booked and paid for a trip that may never have existed.

Everything feels like a fraud actually, says Therese Mårtensson.