On the occasion of the 25th anniversary of the establishment of the Dubai Government Excellence Program

Mohammed bin Rashid: The journey of government excellence is enjoyable and its effects will remain for generations to come

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, affirmed that the culture of excellence has been rooted in government work, and has become a practice that is constantly evolving.. The Emirates and Dubai have crossed an important stage of government excellence for a quarter of a century, and the standard of excellence The next stage is for government work to race the imagination of those dealing with our departments and institutions, and for our work to be the fastest, most efficient and most flexible in achieving the goals of the UAE Centennial 2071.

His Highness said: "25 years ago, we started the journey of government excellence. Today, we are reaping its fruits with advanced services, international competitiveness, economic returns, and invaluable national cadres. 25 years is the period required to change the institutional culture in the emirate.

It was not an easy and quick journey, but it was an enjoyable journey and its effects will remain for generations to come.”

His Highness added: "When we established the Dubai Government Excellence Program in 1997, our goal was to bring our performance to the level of the private sector, and within a short period the government sector became the model from which other sectors, and even the countries of the world, learn from. Everyone believes that in the race for excellence, there is no finish line.

His Highness continued, "Achieving human happiness and well-being is a trust we have carried.. The minute details related to the well-being of every citizen and resident will remain our top priority.. There is no hesitation towards achieving more excellence and leadership."

His Highness also stressed: "The outstanding services provided by government agencies over the past years are a solid foundation on which we want to continue building and raise the ceiling of leadership in adopting innovative solutions to provide government services that exceed people's expectations."

This came on the occasion of the 25th anniversary of the establishment of His Highness the Dubai Government Excellence Program, and its achievements over the past years in order to achieve the global leadership of the Dubai government through excellence and innovation, and to embody his message aimed at empowering government agencies in Dubai to develop performance, results and services, so that it can reach levels of Pioneering and unprecedented in the world in various fields.

On this occasion, the Secretary-General of the Executive Council of the Emirate of Dubai and Chairman of the Dubai Government Excellence Program, Abdullah Mohammed Al Basti, stressed the prominent role played by the Dubai Government Excellence Program in embodying the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, aimed at To enhance the effectiveness and efficiency of the government sector in Dubai, and maintain its global leadership levels.

He said: "The continuous directives and diligent follow-up of His Highness have developed the performance of government work in Dubai, and enabled government agencies to move to new and unprecedented levels that compete in providing the best to serve people, according to an integrated system of government excellence."

Al Basti added that the Dubai Government Excellence Program, over the course of 25 years, has established standards of excellence in government work according to innovative scientific foundations, and played a prominent role in promoting a culture of quality and capacity-building to advance the Government of Dubai towards pioneering horizons, and push its path to the top of all global competitiveness indicators. The pivotal role of the program throughout its journey in motivating government agencies to redouble continuous development and improvement efforts, to maintain the highest levels of efficiency in providing government services, which in Dubai are among the best in the world, raising the level of challenges to confirm this leadership, and reach the number one in all vital sectors.

For his part, the General Coordinator of the Dubai Government Excellence Program, Dr. Hazza Khalfan Al Nuaimi, congratulated His Highness Sheikh Mohammed bin Rashid Al Maktoum, on the occasion of the quarter century since his founding of the Excellence Program, through which he established pioneering concepts and methods of work unprecedented in government work that put the individual at the center of his daily work. .

Al Nuaimi said: "When we recall the launch of the Dubai Government Excellence Program in 1997, the memory reviews the successive achievements of the program year after year, which was reflected primarily on the happiness of citizens, residents and visitors through their access to the best services in the world, and that this rank was not It would not have been achieved without the confidence of the leadership first, and then the efforts of the work teams in government agencies, which have been accomplished and are still achieving with distinction.” He stressed that the successive developments recorded by government agencies in Dubai contributed to the initiatives and standards established by the Dubai Government Excellence Program, and the close cooperation between the program and its partners.

Deputy Head of State:

■ 25 years ago today, we started the journey of government excellence.. Today we are reaping its fruits with advanced services, international competitiveness, economic returns, and invaluable national cadres.

■ We have crossed an important stage in the governmental excellence process.. The criterion for excellence for the next stage is for government work to compete with the imagination of the customer, and to be the fastest and most flexible.”

Dubai Government Excellence Program in Numbers

■ The Dubai Government Excellence Program annually participates in 32 government entities in Dubai.

■ The program is one of the 12 founding members of the World Council of Excellence, which has a group of members from five continents.

■ The customer happiness index in 2021 reached 86.3%.

■ The employee happiness index in 2021 reached 88%.

■ The confidence index of customers in the services provided by the Dubai government reached 95.9%.

■ The Government Performance Excellence Index has monitored, since its launch, an improvement in institutional evaluation by 20%.

■ The program granted a certified assessor certificate to 1,500 assessors.

■ More than 40 thousand employees participated in a series of various knowledge seminars and workshops under the program.

■ The program qualified 1,500 government employees in Dubai, as part of the Certified Excellence Experts Training Program.

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