China News Service, August 19. Liu Mingfang, full-time deputy director of the Science and Information Commission of the Ministry of Public Security, said on the 19th that as of July 31, 2022, public security organs at all levels will rely on the national public security integrated government service platform to launch various online government services. There are more than 32,000 items in total, of which more than 11,000 items can be handled online.
The Ministry of Public Security held a press conference on the 19th to report the achievements of the work of promoting "Internet + public security government services".
At the meeting, Liu Mingfang said that since the 19th National Congress of the Communist Party of China, the Ministry of Public Security has actively responded to the new expectations of the people, served to cultivate new momentum for economic development, and further promoted the "Internet + Public Security Government Service" around the general goal of "one-stop service" for public security and government services. ” work, constantly optimize service processes, expand service channels, improve platform functions, and strengthen security guarantees, drive online and offline deep integration with online government services, help the innovative development of public security administrative services, and continuously enhance the people’s sense of gain, happiness, and security. .
According to Liu Mingfang, as of July 31, 2022, public security organs at all levels, relying on the national public security integrated government service platform, have launched a total of more than 32,000 online government service items, of which more than 11,000 items can be handled online throughout the process.
Through the promotion of data sharing and the application of electronic licenses, materials are reduced by an average of about 62%. Through online and offline "one-stop acceptance" and multi-department coordination, the processing time of matters is reduced by more than 50% on average.
Relying on basic support capabilities such as unified identity authentication, unified electronic certificates, and unified cross-network interaction, it realizes intelligent reuse of business data, automatic verification of user information, and network-wide coordination of system interaction, greatly improving the efficiency of window reception, data entry, and review and approval. It has played an important role in supporting the reform of "delegating power, delegating power and providing services", optimizing the business environment, assisting in the prevention and control of the new crown epidemic, and improving the efficiency of grass-roots work, realizing the win-win goal of facilitating the people and benefiting the police.
First, the public security government service process is more optimized, highlighting the new trend of service supply led by the needs of the masses.
In order to effectively solve the problems of enterprises and the masses submitting materials, running back and forth, and inconvenience, the public security organs in various places have made great efforts to promote the reform of the public security government service mechanism and the reshaping of the process, improve the efficiency of work, and reduce the number of running.
Various types of convenient and beneficial enterprise services cover all aspects of life and work. The “menu” of public security and government affairs services has been continuously enriched, and the service supply has become more abundant. Enterprises can “order dishes” on demand and enjoy “one-stop” services.
One is data sharing to reduce time.
Actively use the Internet and big data technology to carry out online declaration of information, online identity verification, and automatic comparison of background data, which shortens the waiting time of the masses by more than 50%.
The second is the "one thing" joint reduction process.
Focusing on the "major events" of personal family enterprises, we have sorted out and created "one thing" service scenarios, opened up a multi-departmental business platform, implemented "multiple forms into one, one form declaration", implemented one-time reception at the front desk, and coordinated processing in the back office, and promoted "newborn babies". One event” and “one event in the death of a citizen” are integrated and done at one time.
The third is to do things online and reduce running.
Public security organs at all levels actively promote the expansion of online government services from administrative power matters to public service matters, and innovatively launch more than 1,000 online public service matters, including general services such as personal name duplicate name query, standardized Chinese character query, and online services. Special services such as petitions, rental housing registration, motor vehicle inspection appointments, etc., as well as website filing inquiries, case progress inquiries, lawyers' appointment appointments, and other special scene services.
Second, the public security and government affairs service channels are more diversified, providing a new experience of more intelligent and convenient government affairs services.
In order to meet the diverse needs of mass enterprises to do things at the nearest location, self-service, and handheld, public security organs continue to expand government service channels and optimize and innovate government service models.
The public security and government affairs service channels are diversified, all-time online, and ubiquitous service system is being improved day by day. The level of precision, facilitation and intelligence of services is continuously improved, and the diversified service needs of enterprises and the public are constantly being met.
First, comprehensively promote the application of mobile services.
Open the public security "One Netcom Office" APP and third-party applets such as Baidu, Alipay, WeChat, etc., to synchronize high-frequency applications such as public security government service matters handling guide, duplicate name query, standardized Chinese character query from the PC terminal to the mobile terminal, and use SMS and WeChat's message push function sends reminder information about the progress of the matter handling and the expiration of the certificate, which is convenient for the masses to do it at the palm of their hand and at their fingertips.
The second is to vigorously promote the intelligent self-service mode.
By widely deploying self-service terminals integrating multiple police services in police stations, vehicle management stations, community police offices and other places, it provides services such as license renewal and certificate issuance, which is convenient for the masses to do it nearby and at their doorstep.
The third is to speed up the aging and barrier-free transformation of government service applications.
The functions of authorized agents and relatives and friends for high-frequency matters have been opened, making it easier for the elderly to handle affairs.
The fourth is to strengthen the application of artificial intelligence technology consultation and question and answer.
Vigorously promote the all-weather intelligent question and answer service, strengthen the application of semantic analysis and intelligent matching technology, and continuously optimize the search engine for government services, so as to facilitate enterprises and the public to accurately obtain relevant service information, and improve the convenience and intelligence of services.
Third, the support capacity of public security and government affairs services is more complete, and a new mode of platform construction with intensive planning has been formed.
Efficient online services are inseparable from a strong platform support. In the face of new technologies, new demands and new scenarios, the Ministry of Public Security is striving to build the "Internet + Government Services" platform version 2.0 (hereinafter referred to as "Ministry Platform 2.0"), connecting upward Enter the national integrated online government service platform, horizontally connect the service systems of various police departments of the public security organs, and connect downward to the local public security government service platforms, becoming the central hub of the "one network" of public security government services, and the basic support capacity is further enhanced.
First, unified identity authentication is more comprehensive.
The Ministry platform 2.0 accesses the dual-source population information verification service, and provides more accurate and reliable identity authentication capabilities through complementary advantages between data.
As of July 31, about 480 million person-times of identity authentication have been provided for 38 public security and government service systems.
Supported by the unified identity authentication capability, the APP of the National Anti-Fraud Center has verified the identity information of suspicious callers for registered users more than 50 million times.
Second, unified cross-network interaction is more efficient.
In order to improve the efficiency of business data interaction and reduce the waiting time of the masses, the Ministry Platform 2.0 optimizes the cross-network interactive service capability, which can effectively meet the cross-network interactive transmission requirements of important business data with high concurrency, large traffic and short delay.
With the support of cross-network interaction capabilities, enterprises can apply for the purchase of precursor chemicals, transportation licenses and record-filing certificates online throughout the entire process.
Third, the unified electronic seal service is more perfect.
According to the national platform electronic seal system standard, Ministry Platform 2.0 has built a secondary node of the Ministry of Public Security's electronic seal, and has access to the national platform CA capability, and has the ability to apply, use and verify the electronic seal of the public security organ for government services.
The Railway Public Security Bureau of the Ministry of Public Security has applied the electronic seal system to sign and seal the electronic temporary identity certificate, and achieved good results.
Under the general support of Ministry Platform 2.0, an intensive and balanced development pattern of public security and government services across the country is being formed at an accelerated pace.
Fourth, the coordination of public security and government affairs services will be smoother, and a new mechanism of data fusion service linkage will be formed.
Focusing on business scenarios such as "one-time handling", "integrated handling" and "inter-provincial handling" of government service matters, public security organs at all levels vigorously promote the application of electronic licenses between internal police departments and between public security and external units, and strengthen the system Docking and data sharing effectively support the collaborative linkage of cross-police and cross-departmental business, provide a strong guarantee for "no-meeting approval" and "zero running", and greatly improve the level of service facilitation.
First, vigorously promote cross-departmental business collaboration.
The vertical management business system of the Ministry of Public Security is connected to the national government service platform in a "head-to-head" way, realizing joint handling of matters with local government departments.
The Ministry of Public Security actively communicated and coordinated with the Supreme People's Court, shared court judgment data, and established a collaborative working mechanism for the issuance of no-criminal record certificates.
The second is to deepen the mutual recognition and use of electronic certificates in multiple scenarios.
The public security organs in various places aim to not keep copies of certificates and licenses for the masses of enterprises, and play the role of a multi-department collaborative work mechanism to continue to promote the use of ID cards, driver's licenses, and driving licenses in hotels, application for social security cards, vehicle inspections, insurance, etc. The application of scene sharing, realizes the processing of the certificate and the scanning code, which saves manpower and material resources and improves the efficiency of work.
The third is to get through the last "mile" of online services for the masses.
Local public security organs coordinate with finance, banking and other departments, and on the premise of ensuring network and data security, connect the public security organ charging system with the financial non-tax system and bank payment system to realize online payment of public security government services.
It is connected with the logistics system of the delivery company, so that the masses of enterprises can submit applications online, and the certificates and photos will be delivered by express, which effectively reduces the number of running and the cost of handling affairs.
Liu Mingfang pointed out that in the next step, the Ministry of Public Security will continue to implement the people-centered development idea, and take the opinions and suggestions of the public security government service work as the direction of efforts to optimize functions, improve services, and innovate measures, and focus on innovative administrative management. and service methods, focus on simplifying and optimizing service processes, establishing and improving business mechanisms, promoting online and offline integration, and continuously improving the standardization, standardization and facilitation of public security and government services, and contributing to the promotion of digital government construction and modernization of social governance.