Lovisa Hagert and Lovisa Ingman have been on holiday in Marbella, Spain.
They were to fly home to Malmö on Sunday morning, but the flight was canceled.
The two friends tried to get in touch with SAS to book, but to no avail.
- We have not even reached the answering machine.
Yesterday we sat in the telephone queue for four hours and when it reached four hours it was put on completely, says Lovisa Hagert.
They stay an extra night in Spain and will fly home on Monday with another airline and a nine-hour stopover in Hamburg.
They booked the flight home on their own and it cost SEK 3,500.
On Tuesday morning, they are expected to be home.
- SAS does not recommend booking flights with other airlines, but we had no other choice.
We did not receive any help from SAS, says Lovisa Ingman.
"Extremely heavy load"
SAS's press manager, Knut Morten Johansen, confirms that there are currently long telephone queues for customer service.
The reason is the large volume of passengers affected by canceled trips due to the strike.
- We really regret the situation and that we are not able to deliver the service that can normally be expected from SAS, says Knut Morten Johansen.
According to him, the customer service is currently extra staffed, employees have, among other things, been allowed to postpone and cancel holidays.
- They work more than you might expect.
30,000 SAS passengers are affected every day and a large proportion of them try to get in touch with us.
We do the best we can in an extremely pressured situation, says Knut Morten Johansen.
His advice to victims is that as far as possible you can try to rebook tickets and seek help via SAS's website.