Detur is still under scrutiny by the Swedish Consumer Agency - offered charter trips that were already canceled

After the travel chaos with canceled trips, late refunds and lack of information to customers, the Swedish Consumer Agency has continued the review of the charter company Detur.

Offered trips that were canceled

The authority searched Detur's website for bookable flights and then called the airports to confirm that the flight was taking off as indicated - which was not the case.

According to the documents that SVT has read, it turned out that the airports had already been informed that the trips on the site were canceled and confirmed that no flights would take off for specified trips.

The review concerned departures from Midlanda Airport and Örnsköldsvik, Norrköping, Jönköping and Umeå airports.

(See fact box.)

Detur responds to the criticism

SVT turned directly to Detur to get answers to the Swedish Consumer Agency's information.

How come you sold trips after notifying the airports that they were canceled?

“It is due to the fact that the trips were not formally canceled at the time and there was therefore an intention to carry out the trips, in case sufficient booking documentation was obtained.

The Swedish Consumer Agency believes that the tour operator must inform that trips that will not be carried out with absolute certainty must be informed to the customer / consumer, or alternatively not be bookable.

The Swedish Consumer Agency thus means with that statement that what is stipulated in the General Travel Conditions, section 7.4, is not sufficient ", writes Tim Åström, Detur's media contact, in an email to SVT which continues:

Formally set

"Since the Consumer Agency's statement during the company meeting, Detur has decided to refrain from trying to achieve a sufficient number of passengers for the departures where it was previously judged that there is still a possibility to carry them out in an improved booking mode, and has formally canceled and removed all booking options for these. "

How do you view the risk that you have thereby violated marketing legislation?

"Since such a risk would only exist to the extent that trips were made bookable and sold with full awareness that they were never intended to be carried out and every trip that was found bookable and sold was made with the intention of carrying them out, such a risk should not exist." , writes Detur.

The Swedish Consumer Agency says that the case is still ongoing and that they will send new questions to Detur this week.

In the video, Frank Olofsson, airport manager at Midlanda, talks about the failed collaboration with Detur.

What do you think we should review?