One million transactions completed by “Amer” centers since the beginning of this year

“Dubai Residence”: 893 citizens work in 71 “Amer” centers in Dubai

• "Dubai Residence" is keen, through the successive development of the mechanism of work of the centers (Amer) to keep pace with the aspirations of the Emirate of Dubai.

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The General Directorate of Residency and Foreigners Affairs in Dubai revealed an increase in the number of citizens in "Amer" centers by 20% during the past year, while the percentage of Emiratisation in jobs for users of the residency system reached 100%.

The Director General of the Department, Lieutenant-General Muhammad Al-Marri, said that the Department has prepared a plan to continuously refine the skills, capabilities and efficiency of the citizens working in the "Amer" centers, with the aim of enhancing their skills and raising their efficiency, in line with the directions of the UAE, and what befits its global standing, in particular, and what it entrusts. The Emirate of Dubai is particularly interested in providing services, and in order to achieve its objectives in this regard, knowing that all the trainers are national officers in the various sectors of the administration.

He stressed that the administration pays great attention to the citizens working in the "Amer" centers, in terms of follow-up and continuous communication, as it has allocated channels for direct communication, if they encounter any problems or face any difficulties in their work environment, that require separation by the administration, to be resolved. Urgently, with the aim of providing them with a safe and stable work environment, ensuring that they obtain all their rights and duties.

He pointed out that “Amer” centers witnessed an exceptional stage of digital transformation, in all their services, which was reflected in the time for completing transactions, which does not exceed 10 minutes for new transactions, as well as all centers became comprehensive and integrated, so that the customer’s journey begins and ends in the center, without the need to go to any other places.

Al Marri continued: "The continuous development plan for Amer centers and its services was reflected in the customer happiness index, reaching 96%. The centers were also evaluated by the Executive Council of the Government of Dubai, and special questionnaires by the administration."

He added that the "Dubai Residence" is keen, through the successive development of the mechanism of the work of the "Amer" centers, to keep pace with the aspirations of the emirate, and to implement the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to work on making customers happy and facilitating life People, and increasing their well-being by providing the highest standards of services that reduce time and reduce effort, followed by achieving fruitful and sustainable outputs and results that give the customer a calm feeling full of satisfaction and satisfaction.

For his part, the Director of Amer Department for Customer Happiness, Major Salem bin Ali, revealed that Amer centers have completed more than one million transactions since the beginning of this year, an increase of 35% compared to the same period last year, including transactions related to the installation and renewal of residence visas for all Categories, granting entry permits and visitor visas, canceling visas, work entry permits, issuing status modification (work - residence - visit) and medical examination request, in addition to services for completing visa and identity applications for all categories of citizens, residents, private and government companies.

He stated that the administration held intensive meetings during the current year by the Training and Performance Development Department, to provide special courses for developing the skills of the employees of the "Amer" centers, while the administration gave accredited certificates to employees who received training programs that enhance their careers.

He stressed that the administration took into account the geographical dimension in distributing the "commander" centers, so that they were distributed to target areas with high population density, as well as to cover the geographical scope of the Emirate of Dubai, to facilitate the auditors and speed up the completion of transactions.

new suit

The General Directorate of Residency and Foreigners Affairs in Dubai recently announced a new phase of Amer’s journey, which included developing the centers in form and content, to be in an innovative fashion within a creative and unfamiliar model, with the aim of developing the performance of the centers as a strategic partner in providing distinguished services through the latest technologies and digital equipment to achieve Transactions in the fastest time, with high quality and accuracy, and raising the level of quality of life and sustainable well-being for citizens, residents and visitors.

Amer's new model center provides its service in a positive atmosphere far from the traditional method of performance while ensuring quality, speed and sophistication in dealing and performing tasks, with the aim of raising Amer's services to a level worthy of the size of the UAE.

• "Dubai Residence" has prepared a plan for continuous training to hone the skills and efficiency of citizens.

• 20% increase in Emiratisation rates in Amer centers within a year.

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